What are the responsibilities and job description for the Front Desk Coordinator position at Springbrook Dentistry?
About Us
Springbrook Dentistry is a growing general dental practice in Alcoa committed to delivering exceptional patient care in a warm, professional environment. We're looking for a friendly, organized, and dependable Front Desk Coordinator to be the welcoming face of our office.
What You'll Do
- Greet and check in patients with warmth and professionalism
- Schedule and confirm appointments; manage the daily schedule to keep the day running smoothly
- Answer phones, respond to patient inquiries, and handle follow-up communications
- Verify insurance eligibility and benefits; explain coverage to patients
- Collect payments, post transactions, and assist with billing questions
- Maintain accurate patient records and update information in our practice management system
- Coordinate with clinical staff to ensure a seamless patient experience
- Support general front office operations and other administrative duties as needed
What We're Looking For
- Prior front desk or customer service experience (dental or medical office experience a strong plus)
- Familiarity with dental practice management software (Open Dental experience preferred)
- Working knowledge of dental insurance and benefits verification a plus
- Excellent communication and interpersonal skills
- Strong organizational skills and attention to detail
- Comfortable multitasking in a fast-paced environment
- Professional, positive, and team-oriented attitude
- Reliable and punctual
Pay: $23.00 - $25.00 per hour
Benefits:
- Dental insurance
Work Location: In person
Salary : $23 - $25