Storeroom / Retail Lead

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Job Title: Storeroom Lead
Location: The Ozarker Lodge – Branson, Missouri
Website: www.theozarkerlodge.com
Job Type: Full-time
Pay: $19/hourly

Position Overview

The Storeroom Lead plays a key role in supporting the daily operations of The Storeroom—the heart of The Ozarker Lodge’s coffee, bar, retail, and breakfast offerings. This role exists to ensure smooth, consistent, brand-aligned operations through accurate inventory management, thoughtful ordering, quality control, and leadership over the breakfast team.

This position is operational and hands-on, helping maintain the standards, atmosphere, and guest experience that make The Ozarker Lodge unique.

Key Responsibilities

1. Food & Beverage Inventory & Ordering

• Maintain accurate inventory counts for all Storeroom F&B items, including coffee, alcohol, mixers, breakfast items, and bar supplies.
• Monitor par levels and place timely orders to ensure product availability without overstocking.
• Receive deliveries, verify accuracy, and organize product storage using FIFO standards.
• Track product usage and waste, communicating trends or concerns to the AGM and GM.
• Ensure all products align with The Ozarker Lodge’s brand standards and guest expectations.

2. Breakfast Operations Leadership

• Lead the daily breakfast service, ensuring setup, stocking, cleanliness, and guest experience expectations are met.
• Train, guide, and support breakfast staff members in maintaining cleanliness, presentation, quality, and food safety compliance.
• Ensure the breakfast area reflects The Ozarker’s brand—warm, tidy, organized, and consistently restocked.
• Conduct daily checklists and monitor standards around sanitation, labeling, temperature logs, and closing procedures.
• Assist with hiring, onboarding, scheduling, and performance oversight of breakfast staff.

3. Retail Inventory & Ordering

• Manage inventory and ordering for all Storeroom retail products, including brand merchandise, snacks, beverages, and seasonal items.
• Maintain clean, organized, and visually appealing displays that reflect The Ozarker Lodge brand aesthetic.
• Work with leadership to ensure product mix, display style, and visual merchandising match current seasons, themes, and guest demand.
• Communicate low stock, sales trends, and product performance to the AGM/GM.

4. Operational Support & Standards

• Ensure The Storeroom’s storage, prep, and service areas remain clean, organized, and compliant with food safety regulations.
• Maintain clear and accurate logs, checklists, inventory sheets, and delivery documentation.
• Support Storeroom team members as needed during peak periods, including coffee service, bar support, or retail customer assistance.
• Help create and implement updated procedures for inventory control, receiving, and storage.

5. Collaboration & Communication

• Work closely with the Assistant General Manager and General Manager to communicate needs, inventory trends, staffing updates, and operational challenges.
• Participate in regular team meetings and support property-wide initiatives and seasonal activations.
• Foster a positive work environment that reflects the friendly, retro-modern hospitality ethos of The Ozarker Lodge.

Qualifications

• Strong organizational and time-management skills.
• Ability to lead a small team with patience, clarity, and consistency.
• Basic knowledge of food safety and product handling (ServSafe a plus).
• Must be able to work mornings; some weekends and holidays required.
• Ability to lift up to 40 lbs and stand for extended periods.

Full-Time Benefits

• Medical, Dental, Vision, and Life Insurance
• Paid Time Off & Vacation
• Costco Membership
• Employee Discounts at all Springboard Hospitality properties
• Referral Bonuses & Recognition Programs
• Lead Share Program
• Education Assistance
• Growth opportunities across our 46 hotel portfolio

Our Values

We are:
CONNECTED – Plugged into people, technology, and culture
INDEPENDENT – Diverse thinkers who embrace individuality
COLLABORATIVE – Working together to create the best guest experience
PERSONALIZED – Devoted to authentic human connections
DYNAMIC – Data-driven and constantly evolving

Equal Opportunity Employer Statement

OLS Hotels & Resorts LLC dba Springboard Hospitality (Springboard) is an equal opportunity employer. Springboard provides equal employment opportunity for all associates and prohibits discrimination based on race, color, sex (including pregnancy, childbirth, breastfeeding, and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, religious creed (including religious dress and grooming practices), marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, genetic information and characteristics, sexual orientation, gender identity or expression, military or veteran status, or any other basis protected under federal, state, or local laws. Springboard also provides reasonable accommodation for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws.