What are the responsibilities and job description for the Interpretation Coordinator I position at Spring Institute for Intercultural Learning?
Interpretation Coordinator I
Reports to: The Interpreter Network Program Manager
Direct Reports: None
Status: Non-Exempt Full-Time Employee with Benefits
Starting Salary: $45,000 annually
Benefits: Health & Dental Insurance, 403b Retirement Plan, Paid Holidays, Vacation Leave, Personal Days, Sick Leave and parking provided
Work Schedule: Monday-Friday 8:30-5:00pm; hybrid (office and remote); occasional evenings/weekends possible; some local travel
Spring Institute Mission:
Building a thriving intercultural community through learning, language access, and advocacy.
Organizational Information:
Founded in 1979, Spring Institute for Intercultural Learning is a nationally recognized provider of effective intercultural learning programs and services. It is a nonprofit, community-based organizations working to build brighter futures for individuals and foster organizations that are more inclusive. The Interpreter Network (TIN), a program by Spring Institute, is a leading provider of interpretation, translation and training services in Colorado and New Mexico.
Role:
The Interpretation Coordinator I assists in the scheduling of interpreters in response to client needs. They respond to the customer service needs and play a key role in ensuring The Interpreter Network fulfill the expectations of our customers. This role supports various parts of the business and the day-to-day operations.
Major Duties and Responsibilities:
- Coordinate the interpretation needs of the program by matching client needs and details with interpreter skills and schedules
- Assist with the preparation and facilitation of in-person and video remote simultaneous interpretation appointments, which includes client/interpreter communication, equipment preparation and delivery, and day-of troubleshooting and support
- Represent The Interpreter Network (TIN) and Spring Institute in a customer-focused fashion by returning calls and emails promptly, researching answers and additional resources when necessary, taking initiative to solve problems, or requesting necessary assistance
- Assists with the preparation and facilitation of in-person and video remote simultaneous interpretation appointments, which includes client/interpreter communication, equipment preparation and deliver, and day-of troubleshooting and support
- Develops a professional relationship with clients by learning about the work of each organization and maintains sound relationships with key people.
- Engages in customer care initiatives that promote client satisfaction, retention and growth.
- Work with the Program Manager and lead coordinator(s) to develop and implement procedures and best practices that maintain or improve quality of service.
- Maintain/update detailed information in the scheduling database.
- Assist Senior Program Manager with monthly billing/invoicing.
- Assists with special projects assignments when needed.
- Attend Spring Institute staff meetings and events.
Experience and Education:
- 2 years of similar experience (coordination, scheduling and/or working in a medical office or other high-risk environments)
- BA in a related field or commensurate experience
- Interpretation experience and/or experience working with interpreters preferred
- Bilingual/multilingual preferred
- Experience working with databases
Skills:
- Demonstrated success in managing multi-faceted projects
- Proficient with Microsoft Office Suite and Google applications (experience with scheduling software preferred)
- Ability to work and communicate effectively with people of diverse cultural backgrounds
- Ability to work in a fast-paced environment and maintain critical details
- Ability to take initiative, be a self-starter and problem solve
- Ability to learn and adapt to new technology, databases
- Excellent communications skills, both written and oral
- Excellent interpersonal relationship skills
- Customer service oriented
- Bilingual/multilingual preferred
We encourage all interested candidates to apply immediately as we will be interviewing right away. We will continue accepting applications until the position is filled.
No phone calls please.
Spring Institute for Intercultural Learning is an Equal Opportunity Employer committed to diversity in our work and our workplace.
Job Type: Full-time
Pay: From $45,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Work Location: Hybrid remote in Denver, CO 80203