Hotel Night Auditor

Join the IHG Hotels & Resorts team as a Night Auditor for a career in hospitality. The brand new SpringHill Suites, an award-winning Marriott Hotel, is looking for Friendly and Energetic Front Desk Agents to join our hotel operations team in Troy, Ohio! Full-Time & Part-Time positions are available for 3rd shift (11PM - 7AM).

FRONT DESK GENERAL JOB DESCRIPTION:

• Aggressive negotiating skills and creative selling abilities to close on business.
• Ensures a high level of customer satisfaction.
• Answering Phones.
• Making, Changing, Assisting w/ Reservations.
• Looking Up Directions on the Internet.
• Promoting Rewards Program.
• Creative Thinking.
• Assisting Sales.
• Creating Good Customer Relations.
• Problem Solving.
• Filling In Others Shifts As Needed.

FRONT DESK GENERAL JOB REQUIREMENTS:

• Exceptional Customer Service Skills.
• Strong communication skills, written and verbal.
• Strong organizational skills.
• Must be self-motivated and results-oriented.
• Be comfortable working independently.
• Excellent time management skills.
• Able to have a flexible time schedule.
• Opera PMS Experience a Plus / Not Required.
• Prior experience from IHG, Hyatt, Choice, Hilton, or Marriott hotels preferred / Not Required.
• Basic Computer Skills.
• Knowledge of Emailing a Plus / Not Required.
• Energetic / Capable of Multi-Tasking.
• Good with Following Up/Following Through.
• Have Own Transportation / Be on Time.
• Good Problem-Solving Skills.

This position may require the ability to work evenings and weekends with flexibility throughout the week as needed. Schedules will always be communicated in advance by a manager.

Work Remotely

• No

Job Type: Full-time

Salary: $13.00 - $14.50 per hour

Benefits:

• Employee discount
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Weekends as needed

Work setting:

• In-person

Ability to commute/relocate:

• Troy, OH 45373: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have any experience with Opera PMS or Concerto?

Experience:

• Hotel experience: 1 year (Preferred)

Key Words:

• Hotel, Front Desk, Receptionist, IHG, Hilton, Marriott, Choice Hotels, Opera, PEP, Fosse, ChoiceAdvantage, Travel, Holiday Inn, Holiday Inn Express, Hampton Inn, Home2 Suites, Fairfield Inn, TownePlace Suites, Howard Johnson, Wingate, Comfort Inn, Quality Inn, Best Western

Job Type: Full-time

Pay: $13.00 - $14.50 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Vision insurance

Application Question(s):

• What Hotel Brands / Operating Systems are you familiar with (Opera, Fosse, PEP, Visual Matrix, etc.)?

Experience:

• Hotel: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)

Ability to Relocate:

• Troy, OH 45373: Relocate before starting work (Required)

Work Location: In person

Salary : $13 - $15