What are the responsibilities and job description for the Night Audit position at Hotel Versailles?
Job Description
JOB SUMMARY:
The Hotel Night Auditor will provide excellent customer service to guests and keeps the front desk and accounting operations running smoothly at night. This individual will assist guests with their overnight requests and balance accounts leftover from the day shift. The hotel night auditor handles late night check-ins, manages guest requests and accepts reservations.
ESSENTIAL/PRIMARY DUTIES:
EDUCATION and/or EXPERIENCE:
High school diploma with 2 years of relative experience; or equivalent combination of education and experience
COMPETENCY/SKILL REQUIREMENTS:
About Us
Founded in 1915, Midmark Corporation is the only company transforming healthcare experiences through innovative design within the medical, dental and animal health environments. With more than 2,200 teammates worldwide, Midmark focuses on harmonizing space, technology and workflows, creating a better experience for caregivers and patients at the point of care. The Midmark headquarters and innovation hub are located in Versailles, Ohio, which is also home to the Midmark Experience Center, Design Center, Technology Center and our largest manufacturing facility. Midmark maintains eleven additional locations in the United States, including four innovation hubs, and has subsidiaries in India and Italy.
EO/AA Employer Minorities/Females/Protected Veterans/Disabled
JOB SUMMARY:
The Hotel Night Auditor will provide excellent customer service to guests and keeps the front desk and accounting operations running smoothly at night. This individual will assist guests with their overnight requests and balance accounts leftover from the day shift. The hotel night auditor handles late night check-ins, manages guest requests and accepts reservations.
ESSENTIAL/PRIMARY DUTIES:
- Greets guests upon arrival, check them in and provide them with any information they need to enjoy their stay
- Schedules guest wake-up calls and reservations for the following day
- Responds to guest inquiries, concerns and complaints as needed
- Answers phones and place reservations
- Runs EOD computer functions so they are complete by the end of the shift
- Prepares guest bills for next-day checkouts and process reservation cards
- Facilitates the deposit of guests' valuables in hotel safe
EDUCATION and/or EXPERIENCE:
High school diploma with 2 years of relative experience; or equivalent combination of education and experience
COMPETENCY/SKILL REQUIREMENTS:
- Excellent communication and math skills
- Advanced ability to learn computer functions and other on-the-job skills
- Exceptional customer service skills
About Us
Founded in 1915, Midmark Corporation is the only company transforming healthcare experiences through innovative design within the medical, dental and animal health environments. With more than 2,200 teammates worldwide, Midmark focuses on harmonizing space, technology and workflows, creating a better experience for caregivers and patients at the point of care. The Midmark headquarters and innovation hub are located in Versailles, Ohio, which is also home to the Midmark Experience Center, Design Center, Technology Center and our largest manufacturing facility. Midmark maintains eleven additional locations in the United States, including four innovation hubs, and has subsidiaries in India and Italy.
EO/AA Employer Minorities/Females/Protected Veterans/Disabled