What are the responsibilities and job description for the Key Account / Supply Chain Coordinator position at Spring Footwear, Corp.?
About Spring Footwear Corp.
For over 30 years, Spring Footwear Corp. has been a leader in designing, producing, and distributing innovative, stylish, and comfortable footwear. With a portfolio of beloved brands including Spring Step, L’Artiste, Azura, Flexus, and Patrizia, we deliver high-quality products through wholesale, retail, and eCommerce channels. We pride ourselves on blending fashion and function while offering outstanding customer service and operational excellence.
About The Role
We’re seeking a highly organized and proactive Key Account / Supply Chain Coordinator to serve as a central point of contact between our key wholesale partners, internal teams, and supply chain functions. You'll be responsible for ensuring accurate and compliant order processing, smooth logistics coordination, and top-tier support to some of our most strategic customers.
This is a critical role within our operations, ideal for someone who thrives in a fast-paced environment, is a natural problem-solver, and is passionate about building operational efficiency and great customer relationships.
What You’ll Do
Account Coordination & Communication
Apply today and join a growing team that’s making great strides in footwear innovation.
For over 30 years, Spring Footwear Corp. has been a leader in designing, producing, and distributing innovative, stylish, and comfortable footwear. With a portfolio of beloved brands including Spring Step, L’Artiste, Azura, Flexus, and Patrizia, we deliver high-quality products through wholesale, retail, and eCommerce channels. We pride ourselves on blending fashion and function while offering outstanding customer service and operational excellence.
About The Role
We’re seeking a highly organized and proactive Key Account / Supply Chain Coordinator to serve as a central point of contact between our key wholesale partners, internal teams, and supply chain functions. You'll be responsible for ensuring accurate and compliant order processing, smooth logistics coordination, and top-tier support to some of our most strategic customers.
This is a critical role within our operations, ideal for someone who thrives in a fast-paced environment, is a natural problem-solver, and is passionate about building operational efficiency and great customer relationships.
What You’ll Do
Account Coordination & Communication
- Serve as the main liaison between sales, production, customer service, and logistics for key accounts.
- Communicate order status updates, delays, or changes proactively.
- Review and process purchase orders (POs), ensuring compliance with customer guidelines.
- Handle all aspects of order execution: entry, inventory tracking, communication, and resolution of issues.
- Maintain and update account data, UPC catalogs, QRS information, and system records accurately.
- Oversee EDI and non-EDI orders and ensure compliance with routing guides, ticketing specs, and vendor manuals.
- Generate and validate UCC-128 shoebox and master carton labels.
- Investigate and resolve compliance issues to prevent chargebacks.
- Schedule and coordinate shipments, pickups, and special routing requests.
- Collaborate with 3PLs, carriers, and internal logistics for timely delivery and accuracy.
- Manage bulk returns, import/export documents, and customs requirements if applicable.
- Monitor KPIs, shipment statuses, and delivery timelines.
- Track, research, and resolve chargebacks or compliance issues.
- Identify and implement process improvements for efficiency and accuracy.
- 2–4 years of experience in account coordination, logistics, supply chain, or B2B customer service (footwear/apparel industry is a plus).
- Strong working knowledge of EDI systems, routing guides, UPC management, and QRS catalogs.
- Advanced proficiency in Microsoft Excel (pivot tables, VLOOKUPs, etc.) and experience with order/inventory systems (ERP, OMS, etc.).
- Exceptional attention to detail, multitasking ability, and a proactive, solution-oriented mindset.
- Excellent written and verbal communication skills, able to coordinate cross-functionally and represent the company professionally to key accounts.
- Ability to adapt in a fast-moving environment with shifting priorities.
- Knowledge of UCC-128 labeling, retail compliance, or logistics documentation is a strong advantage.
- Competitive salary & full benefits package
- Company-paid holidays generous PTO
- Profit sharing program
- Opportunities for professional growth and advancement
- Work with leading brands in the footwear industry
- Collaborative, supportive, and entrepreneurial work culture
Apply today and join a growing team that’s making great strides in footwear innovation.