What are the responsibilities and job description for the E-Commerce Systems & Operations Specialist position at Spring Footwear, Corp.?
About Spring Footwear Corp.
Since 1991, Spring Footwear Corp. has been dedicated to delivering quality, value, and comfort with every pair we ship. We proudly partner with over 3,000 retail stores nationwide and continue to grow as a trusted leader in the footwear industry. Our success is driven by strong operational discipline, financial accuracy, and a collaborative team environment.
Position Summary
Spring Footwear Corp is seeking an E-Commerce Systems & Operations Specialist to support the daily operations of our B2C and drop-ship e-commerce platforms. This role is hands-on and execution-focused, providing backend system administration, troubleshooting, and operational support across Shopify, Amazon, Walmart, ERP, and related systems.
The E-Commerce Systems Administrator works closely with the E-Commerce Systems Manager and cross-functional teams to ensure accurate order flow, product setup, inventory management, and platform stability while maintaining Spring Footwear’s high standard of service.
Key Responsibilities
E-Commerce Platforms & Systems Support
- Provide daily backend support for Shopify, Amazon Seller Central (FBM/FBA), Walmart, and internal ERP.
- Monitor order processing, integrations, and transactions to ensure timely and accurate fulfillment.
- Troubleshoot technical, functional, and operational issues related to e-commerce platforms and third-party applications.
- Maintain user accounts, permissions, and access rights across e-commerce systems and EDI platforms.
Product & Inventory Administration
- Assist with product setup and maintenance across B2C channels, including images, descriptions, pricing, and attributes.
- Upload, update, and edit product data using CSV files and platform backends.
- Support inventory reconciliation, discrepancy research, and file maintenance.
- Perform routine audits of product listings to ensure accuracy and compliance.
Dropship & OMS Support
- Support drop-ship customer onboarding, setup, testing, and maintenance.
- Assist with monitoring order flow between e-commerce platforms and ERP.
- Help respond to operational inquiries related to order status, tracking, and processing.
- Participate in system testing cycles and document results.
Marketplace Support (Amazon & Walmart)
- Monitor and assist with resolving marketplace errors, alerts, and cases.
- Support listing updates, image changes, and product data corrections.
- Assist with chargeback and dispute cases (Amazon, PayPal, Afterpay, Shop Pay).
- Help ensure compliance with marketplace requirements and internal standards.
Marketing & Integration Support
- Assist with backend support for marketing tools and platform integrations (Shopify, Facebook, Instagram, email platforms).
- Help maintain integrations between Shopify and social media platforms.
- Support testing and troubleshooting of marketing automation tools.
Documentation & Process Support
- Assist with documenting processes, procedures, and system workflows.
- Support implementation, testing, and rollout of system updates and improvements.
- Communicate system-related updates or issues to internal teams as directed.
Qualifications
- 2 years of experience in e-commerce operations, systems administration, or platform support
- Hands-on experience with Shopify required
- Experience with Amazon Seller Central and/or Walmart Seller Center preferred
- Strong Excel skills (VLOOKUP, pivot tables, data analysis)
- Experience working with ERP, integrations, and CSV file uploads
- Detail-oriented with strong organizational and problem-solving skills
- Ability to work independently and collaboratively in a fast-paced environment
- Strong written and verbal communication skills
Benefits at Spring Footwear Corp.
Spring Footwear offers a comprehensive benefits package designed to support your well-being and work-life balance:
- Medical, Dental & Vision Insurance
- Paid Time Off (PTO)
- Paid Holidays
- Employee Discount on all Spring Footwear products
- Profit Sharing Plan
- Supportive team culture and opportunities for long-term growth
- Stable, growing company with strong retail, e-commerce, and wholesale presence
Why Join Spring Footwear Corp.
This is a hands-on, execution-focused role supporting the day-to-day operations of Spring Footwear’s e-commerce platforms. You will work closely with the E-Commerce Systems Manager and cross-functional teams in a stable, operations-driven environment with clear expectations, defined responsibilities, and measurable outcomes, while gaining direct exposure to enterprise-level e-commerce systems and processes.
Equal Opportunity Employer
Spring Footwear Corp. is an Equal Opportunity Employer. Employment is contingent upon successful completion of applicable background and drug screenings in accordance with Florida Drug-Free Workplace laws.