Sales Operations Associate

Are you an early‑career, systems‑minded pro who loves making teams more effective through great data, processes, and tools? If so, come join us at Spotlight, consistently named KC Business Journal’s Best Place to Work.At Spotlight, our clients are ambitious software companies with big growth goals. To help fuel that growth, we connect our clients with the most influential industry analysts to win the coverage that will make them famous. We call this the practice of Analyst Relations (AR).

Our Sales Operations Associate helps our go‑to‑market team run smoothly by owning key CRM, reporting, and process workflows that support our Business Development team and sales leadership.

What you’ll do

In this role, you will:

• Own day‑to‑day CRM data quality for the sales team: managing companies and contacts, resolving duplicates and unassigned records, and ensuring accurate ownership and lifecycle stages in HubSpot.
• Provide day-to-day tactical assistance to the sales team - may include tasks like list building, prospecting support, template maintenance, and other ad-hoc support.
• Support recurring sales and marketing reporting, including dashboards and insights for pipeline health, activity, and performance, in partnership with RevOps and Marketing.
• Maintain and refine client workflows, including new client setup, churn workflows, and updates to products, dates, and key contact roles so our client data stays clean and actionable.
• Participate in key GTM meetings (e.g., Sales/Marketing syncs) to capture action items, update systems, and ensure follow‑through on process changes.
• Document and formalize internal sales processes - creating clear playbooks, workflow diagrams, and training materials to drive adoption and consistency across the sales team.
• Identify gaps and friction in sales processes and tools, and collaborate with RevOps, Marketing, and sales leadership to design and test improvements.
• Assist with periodic data audits and clean‑up efforts, helping keep our HubSpot instance organized, accurate, and aligned with how the team actually works.
• Act as a liaison across GTM stakeholders, helping connect the dots between Sales, Marketing, RevOps, and other teams when cross‑functional processes need to come together.

What makes you effective in this role

An effective Sales Operations Associate:

• Is self‑motivated and comfortable taking ownership of systems and processes.
• Enjoys working with data, spreadsheets, and CRM tools to uncover insights and solve problems.
  
• Has strong written and verbal communication skills and can translate “ops speak” into clear guidance for sales teammates.
  
• Is highly organized and detail‑oriented, with the ability to manage multiple projects and recurring deadlines.
  
• Is a collaborative partner who enjoys working across functions and supporting others through change.
  
• Is curious about how things work and is always looking for ways to make processes simpler and more scalable.
  
  

Desired Skills and Qualifications

• Bachelor’s degree OR 1–2 years of relevant work experience in business, operations, marketing, or a related field.
  
• Experience with a CRM highly valued (Hubspot preferred), and comfort learning new tools and systems.
  
• Strong proficiency in Google Workspace, especially Google Sheets.
  
• Ability to handle multiple projects simultaneously and work under pressure.
  
• Strong organization and project management skills.
  
• Friendly and personable demeanor.
  
• Office attendance in Kansas City is required.
  
• Ideal candidates will have a strong interest in developing their career in Sales Operations / Revenue Operations and a track record of achieving goals and improving processes.
  
  

Spotlight is a unique, rapidly growing firm based in downtown Kansas City’s up‑and‑coming Crossroads neighborhood. Learn more about Spotlight at spotlightar.com.

Spotlight is an equal-opportunity employer.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.