Retail Operations Manager

Schraad Sales & Marketing Food Brokerage is seeking a professional, full-time, Retail Operations Manager in the Kansas City, MO area.

At Schraad Sales & Marketing we value people as our most strategic and competitive asset. We are committed to the development of a performance driven culture that values our employees’ contributions, opinions, passions and creativity. Schraad Sales & Marketing is dedicated to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

We strive to attract the most talented candidates and brightest minds to join our team, and we are proud of our excellent benefit packages.

Summary

JOB DESCRIPTION

The Retail Operations Manager leads a team of Retail Representatives and Retail Sales Specialists to deliver best-in-class retail execution across grocery retail departments, including: Grocery, Frozen, Dairy, Natural, Specialty, General Merchandise, Health and Beauty Care, Produce, Bakery, Meat, Seafood and Deli.

This is a multi-faceted role, responsible for translating strategic goals from Business Managers, Retail team leadership, and clients into consistent field execution. The Retail Operations Manager is responsible for coaching and developing their team, ensuring seamless in-store execution, and using data to understand and report out results as well as improve team performance.

Role and Responsibilities

Team Leadership & Development

• Recruit, train, and manage a team of Retail Representatives and Retail Sales Specialists
• Set clear expectations, provide ongoing coaching, and conduct regular field visits to reinforce standards
• Develop team capability in selling, merchandising, and product expertise
• Lead regular team meetings/calls to communicate objectives and address questions
• Foster a culture of accountability, ownership, and continuous improvement
• Monitor output from team to ensure accountability for job performance, identify and disseminate best practices across the team, and address any areas or individuals where improvement is needed
  
  

Operational Excellence

• Accountable for team execution
• Ensure effective and efficient routing, coverage, and time management across the team, both for continuity coverage and retail projects, including food shows, store resets, sales meetings, etc.
• Ensure team is accurately reporting all completed retail tasks in their tablets in a timely manner
  
  

Communication & Engagement

• Partner with Business Managers and Retail leadership to understand strategic goals and team execution requirements; help structure effective and realistic execution plans
• Proactively provide regular results for key initiatives
• Proactively identify and communicate when changes are needed and/or risks are identified, including when priorities shift, timelines/goals are at risk, or additional resources are needed
• Attend both in-person and virtual internal and client meetings as needed
• Create materials to support selling and merchandising as assigned
  
  

Team Administration

• Manage and supervise team including approval of expense reports, time and attendance, mileage, etc.
• Notify Human Resources of any employee performance issues in a timely manner
• Follow and enforce all company policies, including but not limited to Company Handbook and Travel and Business Expense Reimbursement.
• Monitor part-time employees’ hours to ensure compliance with company policy regarding maximum hours worked (less than or equal to 129 hours) each calendar month.
  
  

Other

• Ensure proper maintenance of all provided company equipment
• Maintain flexibility to participate in team scheduled tasks
• Overnight travel required