Lead Cashier and Customer Service Associate, Full-Time

As the Cashier and Customer Service Lead, you will lead a team charged with creating a lasting and valuable impression upon our customers. The team leader is an exceptional communicator and is expected to model the professional and friendly behavior that mirrors the company’s core values. Accuracy, effective communication, excellent interpersonal and problem-solving skills combine to provide that the team delivers the customer a most satisfying experience. This position will lead by example with full attention and awareness of all customers is expected to maintain a pleasant environment. The lead is expected to seek answers to employee and customer inquiries and find resolution to problems to create lasting customers and deter theft. Full-time is (4-5 days, 36-40 hrs/week). Must be available to work some evenings, weekends and holidays. Compensation: Full-time starting at $18- $20/hr depending on prior experience and excellent benefits.

Key Accountabilities:

• Provides full-spectrum cashier and customer service training and re-training as needed for associates.
• Assists in intraday scheduling of cashier and customer service staff designed to meet the needs of our customers and provide minimum wait times
• Acts as new hire coaching assist for managers to all-store team with new hire onboarding (assists with new hire checklist, Celerant and team basics) Provide consistent training to all new hires and act as the main point of new process training for existing employees.
• Conducts regular return, licensing, special order processing and house account charge audits to ensure proper processing and provides re-training as needed to ensure best customer experience.
• Maintains proper backstock of supplies for cashier and customer service needs and communicates in a timely manner for re-orders to maintain proper store supply needs.
• Assists with cashier and customer service hiring through narrowing potential interview candidates and being a first assist in interviews to the hiring manager.
• Keeps a constant focus on improving the cashier and customer service experience from a customer, employee and store needs perspective – identifies and rolls out processes to improve and engage the staff while improving the customer experience (non-invasive side projects for downtime).
• Assists with communication to Cashiers and Customer service staff event pricing issues/changes.
• Communicates cashier and customer service needs to store managers.
• Teamwork oriented with the ability to work in a product learning environment.
• Strong sense of pride and responsibility for the maintenance and organization of counter areas.
• Maintain organized back stock area of transfers and special orders.
• Maintain high awareness of surroundings to provide safe and secure environment.
• This description reflects management’s assignment of essential functions; it does not restrict the tasks that may be assigned.

Skills Summary:

• Enjoy connecting with customers and demonstrating an enthusiastic and positive behavior.
• Ability to operate POS system with accuracy and attention to detail.
• Ability to work as a team player in a fast-paced environment, handling multiple priorities and quickly learning new procedures.
• Ability to lead a successful team in a fast-paced environment, while handling multiple priorities and championing the roll out of new procedures.
• Demonstrate knowledge of store products and services, and use this knowledge to inspire customers to make purchases.
• Ability to meet or exceed customer service standards.
• Ability to communicate effectively with customers, peers and management.
• Ability to lift and carry at least 25 pounds and move about on the sales floor, ascends/descends a ladder as needed to access products and assist customers. Must be able to stand for extended periods and bend, twist and reach repeatedly throughout shift and maintain a willingness to get the job at hand done.
• Adherence to all company policies and loss prevention control and compliance procedures.

Job Description and Details:

• Full-time: 4-5 days, 38-40 hrs/week.
• Position requires schedule flexibility that includes evenings, weekends and holidays to support business needs.
• Starting at $18-$20/ hour depending on experience and excellent benefits.