Clerical Methods Analyst

PURPOSE: Provides administrative support and workflow analysis for scanning/indexing department and the organization.

EDUCATIONAL REQUIREMENTS:  High School diploma or equivalent experience

EXPERIENCE:  One-year medical office experience.

ACCOUNTABILITIES: (include, but are not limited to)

• Evaluate workflows, suggest and implement improvements to administrative workflows across the organization but primarily scanning/indexing.
• Assist in the department management team in the creation of system application training documents.
• Create and implement organizational systems for documents, standard operating procedures, and training documents.
• Daily uploading and indexing of all physical and electronic paperwork generated per protocols
• Retrieval, uploading, indexing, and retention of Operative reports from multiple facilities
• Work closely with front desk staff to obtain necessary reports
• Retrieval, uploading, and indexing of surgical images
• Monitor various fax folders
• Monitor charges for office visits and surgeries
• Deal with problems that come up as the day progresses/troubleshooting
• Back up for faxing clerk, chart preparation and scanning clerk roles
• Any duties or projects as assigned by any Supervisor or Manager
• Requesting of additional tasks during downtime

KNOWLEDGE:

• Familiarity with HIPAA, insurance regulations, policies, procedures and other regulatory policies
• Knowledge of common safety hazards and precautions to establish a safe working environment
• Medical office procedures, policies, practices and medical terminology, telephone protocol and professional etiquette
• Familiarity with electronic medical systems is a plus, including Athena/Centricity, and Medi-Tech

Qualifications:

• Able to react calmly and effectively under stress
• Ability to interpret, adapt and apply guidelines and procedures
• Develop and maintain effective and professional working relationships with patients, medical staff, coworkers and the public by displaying sympathy, tact and understanding
• Must be a team player with a positive attitude, adjust to various personalities, work with a diverse population, demonstrating patience and professionalism
• Promotes teamwork through collaboration
• Represents the clinic in a professional manner
• Able to maintain strict confidentiality on all patient issues