Sports Basement Presidio is Hiring!

STAFFER (Retail Associate) (LEVEL 1)

Seasonal, Part-time and Full-time positions available depending on seasonal and departmental needs.

Reports to: Lead, Manager, Senior Manager, Assistant General Manager, and General Manager.

Compensation: $19.18-21, non-exempt position. Specific starting wages are dependent on location and experience.

Join Sports Basement, a sporting-goods retailer specialized in being a hub for the community, selling the best brands with basement prices, and giving back to the community since 1998. From a one-off shop in a San Francisco warehouse open only on the weekends to more than 10 fully stocked Bay Area locations and new locations in Southern California. We’ve added a rentals program, developed full-blown ski shops and bike shops in house, and even created SportsBasement.com geared for your gear needs. We've grown up quite a bit since 1998. Thanks to you, we're incredibly proud of the company we are today.

Our Mission:

We strive to help those communities shine a little brighter, be a little greener, and make our shared outdoor and indoor spaces more fun and accessible for everyone. At the end of the day we know that your gear is more than just stuff, and we're more than just a store.

Our Core Values:

It's all been said before: We care about the customer, the community, the environment, etc. These are common values by which most companies try to abide. We are different because of how we prioritize and execute these values every day.

• Couches before profit

• Economical vs. Extravagant

• Volunteer vs. Donate

• Proximity vs Productivity

• O.K. is not O.K.

• Doers vs. Degrees

• Creativity before efficiency

• Autonomy before rules

• YES! vs. NO

• Safety before speed

Full Job Description : A Staffer knows their zone/department inside and out, needs little supervision from management, and desires to maintain the Sports Basement brand with their customer service skills. You work directly with the Lead and Management team to ensure the day-to-day operations and expectations of their zone/department are being met. You are positive and contribute to the overall morale of the store. You provide WOW customer service and are a role model for fellow staffers. You understand what makes Sports Basement awesome and unique. If you love talking about outdoor gear, this is the position for you! From introducing beginners to a new sport or hobby to trading insider tips with experts, you'll get to talk to a huge range of customers about the gear and adventures you love the most.

What you’ll do

Apply Core Values

• Implement company core values, policies, procedures, and safety measures.

• Demonstrate the SB value “OK is not OK” in all aspects of your role.

• Demonstrate good judgment in all situations.

• Hustle throughout your shift in a fast-paced environment.

• Remain positive in challenging situations and offer creative solutions to problems.

Customer Service

• 
  Provide outstanding (WOW) customer service.

• Expert in home zone/department to provide excellent on-the-spot customer service.

Product Management

• 
  Identify merch priorities for their zone/department and work with their lead and manager to create a daily plan of action.

• Work with their Supervising Manager to learn and understand department goals, maintain cleanliness & organization within the zone/department.

• Collaborate with the merchandising team to create awesome department/zone displays.

• Work with department staff and Merchandising Team, to ensure all incoming product is merchandised efficiently, effectively, and safely.

Staff Experience

• Maintain open communication; zone/department staff find you approachable

• Actively participate in zone/department trainings and clinics.

Business Experience

• 
  Stay up-to-date with all company information.

• Work with their manager to complete daily operations in the assigned zone/department.

• Remain proactive and understand how to prioritize daily workload.

• Works efficiently with staff to complete daily tasks.

• Effectively communicate both written and verbally.

• Understand the charm of Sports Basement, and create a positive and fun vibe that elevates the customer and staff experience.

• Previous retail or industry experience a plus.

• Passionate sports or outdoor enthusiast is a plus .

• Ability to create a WOW experience for every customer.

• Strong verbal and written communication with customers and staff.

• Attention to detail

• Basic computer skills

• Flexibility and adaptability as your role day to day might change.

• Must be able to lift 40 pounds, bend down repeatedly, and stand for the majority of a shift.

• Maintain a clean and safe work environment

• Time management skills and problem-solving skills

• Internal Candidates: Awareness of business tools that are pertinent to your zone/department: including but not limited to Google Docs, Shopify, POS systems, Winterstieger, Sales Saver, Lightspeed and Fiori (training available on these software platforms).

• Available to work during operating hours which include most weekdays, weekends, and holidays (except Thanksgiving and Christmas).

Sports Basement is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, martial status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (Includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.