Staffer

Staffer (Retail Sales Associate) (Level 1)

Reports to: Lead, Manager, Sr. Manager, Assistant General Manager, and General Manager

Compensation: $16-$19 an hour, non-exempt position. Specific starting wages are dependent on location and experience.

Who We Are

Join Sports Basement, a sporting-goods retailer specialized in being a hub for the community, selling the best brands with basement prices, and giving back to the community since 1998. From a one-off shop in a San Francisco warehouse open only on the weekends to 12 fully stocked Bay Area locations and a recently opened OC location. We’ve added a rentals program, developed full-blown ski shops and bike shops in house, and even created SportsBasement.com geared for your gear needs. We've grown up quite a bit since 1998. Thanks to you, we're incredibly proud of the company we are today.

Our Mission

We strive to help those communities shine a little brighter, be a little greener, and make our shared outdoor and indoor spaces more fun and accessible for everyone. At the end of the day, we know that your gear is more than just stuff, and we're more than just a store.

Our Core Values

It's all been said before: We care about the customer, the community, the environment, etc. These are common values by which most companies try to abide. We are different because of how we prioritize and execute these values every day.

• Couches before profit
• Economical vs. Extravagant
• Volunteer vs. Donate
• Proximity vs Productivity
• O.K. is not O.K.
• Doers vs. Degrees
• Creativity before efficiency
• Autonomy before rules
• YES! vs. NO
• Safety before speed
  
  

Full Description Summary: A Staffer helps create a WOW customer service and understands what makes Sports Basement awesome and unique. You make connections with customers by engaging genuinely with open-ended questions to help them find the right gear they need, offering your expertise in product knowledge. You work directly with the Lead and Management team to ensure the day-to-day operations and expectations of their zone/department are being met. You have a positive attitude and ensure daily task lists and projects are completed within your zone/department. You typically have oversight of one zone/department and work primarily on the sales floor in your assigned zone/department, assisting neighboring zones/departments as needed. If you love the outdoors and talking about outdoor gear, this is the position for you! From introducing beginners to a new sport or hobby to trading insider tips with experts, you'll get to talk to a huge range of customers about the gear and adventures you love the most. Depending on the needs of the store, other duties may be assigned from time to time.

What You’ll Do

Apply Core Values

• Implement company core values, policies, procedures, and safety measures.
• Demonstrate the SB value “OK is not OK” in all aspects of your role.
• Demonstrate good judgment in all situations.
• Hustle throughout your shift in a fast-paced environment.
• Remain positive in challenging situations and offer creative solutions to problems.
  
  

Customer Service and Product Management

• Be an expert in your department/zone to consistently deliver WOW customer service through engagement, uncovering needs, making product and/or service recommendations, and utilizing SB tools (Sale Saver and Affirm).
• Proactively improve your skills and product knowledge through SB/vendor training, product use, and participation in those activities.
• Customers find you approachable and are comfortable coming to you with questions, concerns, or issues.
• Assist team members with merchandising products and projects including markdowns, retags, signage, and support other zones such as ringing at POS (point of sale) as needed.
• Work closely with your lead and manager to understand business goals.
• Maintain effective communication with team members through email and verbal communication.
• Consistently ensure store signage and displays are accurate, enticing and informative.
• Remain flexible and adaptable to change as other duties may be assigned depending on the needs of the store.
  
  

Staff Experience

• Create an inviting ambiance by maintaining a clean, organized, and safe work environment for customers and staff.
• Maintain open communication within your zone/department and with staff and customers.
• Efficiently prioritize and execute daily tasks/goals, projects to achieve organizational goals in a timely manner independently or as a team.
  
  

Business Experience

• Stay up-to-date with all company information and quickly implement department initiatives.
• Ability to effectively communicate both written and verbally.
• Is a self-starter and understands how to prioritize daily workload.
  
  

Qualifications

• Previous retail or industry experience (preferred, but not required).
• Knowledge of the gear in the assigned department/zone.
• Working knowledge of POS payment systems (preferred, but not required).
• Ability to create a WOW experience for every customer.
• A self-starter and understand how to prioritize daily workload.
• Strong verbal and written communication with customers and staff, assist customers in an enthusiastic and courteous manner.
• Attention to detail.
• Basic computer skills.
• Flexibility and adaptability as your role day to day might change.
• Must be able to lift 40 pounds, bend down repeatedly, and stand for the majority of a shift.
• Maintain a clean and safe work environment.
• Time management and problem-solving skills.
• Available to work during operating hours which include most weekdays, weekends, and holidays (except Thanksgiving and Christmas).
• Internal Candidates: Awareness of business tools that are pertinent to your zone/department: including but not limited to Google Docs, Shopify, POS systems, Winterstieger, Sales Saver, Lightspeed and Fiori (Training is available on these software platforms.).
  
  

Sports Basement is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (Includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.