What are the responsibilities and job description for the Front Office Coordinator position at Sports and Ortho Physical Therapy?
At Sports and Ortho Physical Therapy, we believe in more than just healing - we're about restoring lives, empowering recovery, and uplifting spirits. We're hiring an experienced front office employee for our Evanston location who is passionate, purpose-driven and ready to make a real difference in a team-focused environment. Experience with authorizations and pre-certifications is a must.
Schedule is M/TU/TH 8-630, W/F 8-1 . If you are unable to work these hours, please do not apply
Job Summary
As our Front Office Coordinator, you’ll play a key role in managing the flow of the clinic. From welcoming patients to handling scheduling and insurance verifications, you’ll ensure that each person who walks through our doors feels restored, empowered, and uplifted.
Key Responsibilities
- Greet patients warmly and professionally, creating a positive first impression
- Schedule and confirm appointments using our electronic health records (EHR) system
- Verify insurance benefits and obtain authorizations as needed
- Manage patient check-in/check-out and collect co-pays and payments
- Answer phone calls and respond to emails promptly and courteously
- Maintain organized and accurate patient records
- Collaborate with therapists and other team members to ensure smooth clinic operations
- Address patient questions and concerns with empathy and professionalism
Qualifications
- High school diploma or GED required
- 1 year of experience in a medical office or customer service (physical therapy preferred)
- Familiarity with insurance verification and EHR systems
- Strong communication, organization, and multitasking skills
- Positive attitude and a commitment to patient care
Why Join Us?
- Meaningful work helping others regain strength and independence
- Supportive, team-oriented clinic culture
- Opportunities for growth and learning
- Competitive pay and benefits [list specific benefits if applicable]
- A workplace that lives its values: Restore. Empower. Uplift.
Schedule
- Monday - Friday, days and evenings required
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Bereavement leave
- Dental insurance
- Health insurance
- Paid jury duty
- Paid sick time
- Paid time off
- Paid training
- Vision insurance
Experience:
- insurance verification: 1 year (Required)
Ability to Commute:
- Evanston, IL 60201 (Required)
Ability to Relocate:
- Evanston, IL 60201: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $22