What are the responsibilities and job description for the Club Concierge position at Sportime Clubs, LLC?
Responsibilities:
- Establish and maintain exceptional rapport with all members and guests
- Competency in APTUS functions, including Scheduler, POS, shift reconciliations, member statements and notes, Member check-in, etc.
- Telephone message competence: recording clear, correct messages and discerning importance (timeliness) of calls
- Responsible for closing procedures each night, including towel supply, laundry, and maintenance
- Maintain neat and well-stocked work area for efficient desk operation and customer service
- Assist with courtesy calls and balance due
- Answer incoming telephone calls and transfer them to the appropriate party
- Schedule court reservations, private lessons
- Develop and maintain cooperative work relationships with others
- Complete daily reports and any special projects as assigned
