What are the responsibilities and job description for the Concierge position at London Jewelers?
Concierge
Overview:
London Jewelers, a premier family-owned jewelry business for over 90 years, sets the standard for quality and service by providing customers with the finest selection of diamonds, designer jewelry, fine timepieces, and gifts in a luxurious setting with exceptional customer service.
Key Responsibilities:
- Deliver a World-Class Client Experience to all clients.
- Maintain professional composure and utilize excellent communication skills to engage clients, showcasing exceptional client-facing and interpersonal abilities.
- Facilitate unique and engaging client experiences through creative research and exceptional hospitality.
- Present oneself professionally and embody a positive 'can-do' attitude that inspires both clients and colleagues.
- Be a constant role model for the company culture, ensuring it becomes a standard for the entire team to deliver a 'World-Class Client Experience' to every internal and external client.
- Welcome clients in a timely manner.
- Utilize CRM to create personalized client experiences based on individual interests.
- Support clients throughout their journey and prioritize their needs above all else.
Requirements:
- Excellent communication and interpersonal skills.
- Ability to build strong working relationships with clients.
- Understanding of delivering a World-Class Customer Experience.
- Basic selling techniques.
- Experience working within a high-performing team.
- IT literacy.
- Flexibility and adaptability.
- Confidentiality at the highest level.
- A professional approach at all times.
- Excellent organizational skills.
- Able to multitask.
PREFERRED QUALIFICATIONS:
- Previous experience as a Client Hostess.
Work Arrangement:
- Full-time position.
Benefits:
- 401(k) with employer matching.
- Dental insurance.
- Employee assistance program.
- Employee discount.
- Flexible spending account.
- Health insurance.
- Health savings account.
- Life insurance.
- paid time off.
- Vision insurance.
Schedule:
- Monday - Friday.
- Weekends.
We are an Equal Opportunity Employer. All individuals have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, gender, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
