Lead Host/Hostess

Position Summary:

The Lead Host/Hostess serves as the first point of contact for guests and plays a key role in creating a welcoming, organized, and efficient dining experience. In addition to standard hosting responsibilities, the Lead Host/Hostess oversees the host stand operations, assists with training and coaching hosts, manages reservations and seating flow, and works closely with management to ensure exceptional guest service.

Key Responsibilities:

• Greet all guests promptly and professionally upon arrival.
• Manage reservations, waitlists, and table assignments using reservation management systems.
• Coordinate guest seating to maximize restaurant efficiency while maintaining excellent service standards.
• Lead and support the host team during shifts, ensuring all duties are completed accurately and efficiently.
• Train new hosts on company policies, guest service expectations, reservation systems, and seating procedures.
• Monitor dining room capacity and communicate with managers and servers regarding table availability and guest flow.
• Address guest concerns or special requests professionally and escalate issues to management when necessary.
• Maintain a clean, organized, and professional host stand area.
• Answer incoming phone calls, provide information, and assist with reservations and event inquiries.
• Assist with coordinating large parties, special events, and game-day seating arrangements.
• Ensure compliance with company policies, safety standards, and service expectations.
• Support management with administrative tasks related to reservations, guest feedback, and host scheduling as needed.

• Full-time position
• Health insurance benefits
• Paid time off
• Employee dining discounts
• Leadership development opportunities
• Advancement potential within the company

Success in This Role:

The ideal Lead Host/Hostess demonstrates strong leadership, exceptional hospitality, attention to detail, and the ability to keep the front-of-house operation running smoothly while ensuring every guest feels welcomed and valued.

• Qualifications:

• Previous host/hostess or restaurant experience required.
• Prior leadership or supervisory experience preferred.
• Excellent communication and customer service skills.
• Strong organizational and multitasking abilities.
• Ability to remain calm and professional in a fast-paced environment.
• Familiarity with reservation and seating management systems preferred.
• Availability to work evenings, weekends, holidays, and major sporting events.
• Positive attitude
• Show up to work consistently and on-time.
• Must be 18 years of age or older.
• Flexibility in scheduling

• Physical Requirements:

• Ability to stand and walk for extended periods.
• Ability to lift and carry up to 20 pounds.
• Ability to work in a busy, high-volume restaurant environment.

Salary : $18 - $19