Join the SMOC Team as a Surgery Scheduler!

Are you a highly organized, detail-oriented healthcare professional who thrives in a fast-paced environment? Sports Medicine & Orthopaedic Center (SMOC) is seeking an experienced Surgery Scheduler to join our growing team. This is an exciting opportunity to work alongside leading orthopaedic surgeons while playing a vital role in delivering exceptional patient care.

What You'll Do

As a Surgery Scheduler, you will serve as the primary coordinator for the surgical journey, ensuring patients receive seamless care from scheduling through recovery.

Responsibilities include:

• Coordinate and schedule surgical procedures across multiple hospitals and ambulatory surgery centers.
• Manage provider surgery calendars while optimizing operating room utilization.
• Schedule pre-operative and post-operative appointments and ensure all required documentation is completed.
• Obtain and submit prior authorizations and communicate with insurance companies regarding surgical approvals.
• Educate patients on pre-operative and post-operative instructions as directed by the provider.
• Coordinate with physicians, physician assistants, hospitals, surgery centers, anesthesia teams, and clinical staff to ensure efficient surgical workflows.
• Verify insurance benefits and ensure all surgical requirements are met prior to the procedure date.
• Maintain accurate documentation within the electronic medical record (EMR).
• Manage multiple priorities while providing exceptional customer service to patients and families.
• Identify and resolve scheduling conflicts, authorization issues, and patient concerns proactively.
• Support the surgical team with additional administrative and operational tasks as needed.

What We're Looking For

Preferred Qualifications

• Experience in orthopaedic surgery scheduling (Total Joint experience preferred).
• Knowledge of surgical prior authorizations and insurance verification.
• Understanding of HIPAA regulations and patient confidentiality.
• Experience working within an electronic medical record (Athenahealth experience is a plus).
• Proficiency with Microsoft Outlook, Word, Excel, and other Microsoft Office applications.

Skills & Attributes

• Exceptional organizational and time management skills.
• Ability to multitask and prioritize in a high-volume, fast-paced medical office.
• Outstanding verbal and written communication skills.
• Strong critical thinking and problem-solving abilities.
• Excellent attention to detail and accuracy.
• Professional, dependable, and compassionate with a patient-first approach.
• Ability to work independently while collaborating effectively with providers and teammates.
• Comfortable communicating with physicians, insurance companies, hospitals, surgery centers, and patients.

Why Join SMOC?

At SMOC, you'll become part of a collaborative team dedicated to providing outstanding orthopaedic care throughout Hampton Roads. We value teamwork, professionalism, accountability, and continuous growth while supporting our employees in a positive, fast-paced environment.

If you're looking for a rewarding career where your organization, communication, and coordination skills make a meaningful impact on patient care every day, we'd love to hear from you.

Apply today and help us deliver exceptional surgical care from start to finish!