Expeditor/Food Runner

Position Summary

Ensure smooth service operations by coordinating between the kitchen and front-of-house staff. Responsible for the quality and proper presentation of food in a timely manner; food orders are prepared and assembled quickly according to standards, avoiding waste; and the line is always stocked, clean, and safe. Responsible for organizing food orders, verifying quality and accuracy, and delivering dishes to guests in a timely manner while maintaining exceptional presentation standards.

RESPONSIBILITIES The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for specific positions.

• Manage the expediting station during service periods, serving as the communication hub between the kitchen and service staff
• Demonstrates knowledge of all menu offerings and understands detailed descriptions of each item
• Verify food orders for accuracy, presentation, and quality before delivery to guests
• Coordinate with kitchen staff to ensure the timely preparation and delivery of all menu items
• Send complete orders out by table/seat number and follow all ticket requests (i.e., Send Solo, Split, For Table, etc.)
• Deliver food to tables promptly and accurately, describing dishes when appropriate
• Perform Line Checks to ensure proper par levels of all required products are on hand on an ongoing basis
• Assist servers during peak periods to maintain service efficiency and guest satisfaction
• Ensure all plates, garnishes, and accompaniments meet presentation standards
• Monitor ticket times and communicate delays to appropriate team members
• Maintain the cleanliness of service areas and assist with side work as needed
• Follow all health department regulations and food safety protocols
• Communicate guest preferences, allergies, and special requests clearly to kitchen staff
• Perform other duties and side work as assigned
• High School Diploma, or equivalent
• One year of experience as a food expediter or other related restaurant position in a high-volume restaurant
• Demonstrate a pleasant attitude and energy to ensure exceptional guest service and present a professional demeanor, appearance, and communication skills in accordance with STRC and restaurant guidelines
• Working knowledge of restaurant floor plans
• Demonstrate the ability to work under pressure and multitask in a fast-paced environment
• Communicate clearly with guests and team members regarding food and beverage orders and guest questions and concerns
• Read menu offerings, product labels, register screen, pricing, receipts, safety procedures, and operating directions
• Maintain a safe and clean restaurant for guests
• Willing and able to work a flexible schedule that includes nights, weekends, and holidays
  
  
  

Obtain and maintain a valid gaming license, Food Handlers Certificate, and MAST certification