What are the responsibilities and job description for the Casino Floor Server position at Spokane Tribe Resort & Casino?
Provides excellent guest service while serving food and drinks (alcoholic and non alcoholic) to guests.
- Practices, supports, and maintains the Mission, Vision and Values of Casino.
- Serve beverages to Casino guests as established by the department.
- Uphold the highest standard of guest service and provide the best possible experience for our guests.
- Responsible for the security and accuracy of assigned checks and is accountable for any and all overages and shortages
- Keep cocktail server station clean and orderly.
- Act as a guest service representative by providing information about the facility.
- Act in a manner that is professional in body language and attitude
- Alert management to guests who are intoxicated or under 21
- Enhance the company’s objective to provide an entertaining environment through maintenance of visual appearance, according to department standards.
- Communicate effectively with customers and co-workers alike.
- Work in an environment that is subject to varying levels of noise, crowds and smoke, the severity depends upon customer volume.
- Move effectively and efficiently throughout the casino floor and in the bar areas.
- Carry serving tray, weighing up to 10 pounds, throughout an 8 hour shift and serve drinks to customers.
- Document and comprehend drink orders.
- Perform other tasks assigned.
- Must be 21 years of age.
- Must meet established department appearance standards.
- The skills and abilities necessary to perform within this position are typically acquired through two months of on-the-job training or through related experience.
- Strong guest service and problem-solving skills.
- Able to Multitask in a fast-paced environment
- Must be able to tolerate areas containing varying noise, smoke, and temperature levels