What are the responsibilities and job description for the Count Room/Drop Team position at Spokane Tribe Resort & Casino?
The Count/Drop Team responsibilities include swapping bill acceptor boxes and ensuring compliance with the laws, rules and regulations of the Gaming Commission, as well as company policies, procedures and internal controls. Also responsible for the counting and recording of all currency, coin, chips, promotional coupons from the CEK, table game drops, as well as vending machine drops, ensuring compliance with applicable laws, rules and regulations of the Gaming Commission, Federal and State laws governing monetary transactions and company policies, procedures and controls.
ESSENTIAL JOB FUNCTIONS/DUTIES
ESSENTIAL JOB FUNCTIONS/DUTIES
- Practices, supports, and maintains the Mission, Vision and Values of Casino.
- Must be willing to work with all regulatory agencies, i.e., Gaming Commission, State, and Federal.
- Must learn and ensure policies and procedures are being followed per the departments’ Internal Controls.
- Must adhere to the Spokane Tribe Casino Handbook.
- Must adhere to our Customer Service standards by providing excellent customer service.
- Responsible for the removal of all bill acceptor boxes from the casino slot machines.
- Responsible for the accuracy of all documentation concerning the drop.
- Responsible to keep accurate account of all the drop activities.
- Responsible for transporting bill acceptor carts to soft count room ensuring that they are accompanied at all times by casino security and TGA.
- Responsible for pulling out chairs before the drop and pushing the chairs back in after the drop.
- Held accountable to a high degree, for accuracy and thoroughness of departmental records and reports, and confidentiality.
- Must be able to work shift work, holidays, weekends, and special events.
- Ensures the integrity of all Soft Count transactions.
- The soft count team member must be proactive and identify problems, solutions, and concerns. Follow through with your supervisor.
- Reconciles gaming revenue.
- Counting and recording of all currency, coin, chips, coupons from the CEK, Table Games drops, bill acceptors, and vending machine drops.
- Dropping and storing the VGD tickets from Player Terminals.
- Prepares various reports, including stiff sheets, transfer sheets, audit fills and credit slips; reconciles all totals to the Master Summary; forwards all information to appropriate individual(s).
- Maintains all records, reports and other required paperwork in the Soft Count Department.
- Facilitates the flow of information, by attending regularly scheduled departmental meetings.
- Held accountable, to a high degree, for the accuracy and thoroughness of departmental records and reports, and confidentiality.
- Perform other tasks assigned.
- One (1) year cash handling experience required
- High School diploma or GED.
- Ability to work independently and use good judgement
- Ability to perform basic mathematical functions
- Communicate effectively both oral and written
- Strong guest service and problem-solving skills.
- Able to Multitask in a fast-paced environment
- Must be able to tolerate areas containing varying noise, smoke, and temperature levels