Donor Engagement Coordinator

Job Title:                Donor Engagement Coordinator

Department:           Development

Reports to:              Director of Development

Status:                     Full Time – Non-Exempt

Salary Range:        $39,500-$45,500 annually

POSITION SUMMARY

The Donor Engagement Coordinator keeps the development office running smoothly. Donors are thanked promptly, records are accurate, and events are well supported. This position manages gift acknowledgements, pledge reminders, data entry and mailing preparation, supports donor events and communications, and assists finance with gift processing and deposits. The ideal candidate is organized, accurate and warm, and takes pride in giving every donor a great experience.

KEY RESPONSIBILITIES

Gift processing and acknowledgement

• Manage the gift acknowledgement process, sending accurate, personalized thank-you letters and tax receipts within an established timeframe.
• Coordinate signatures and personal notes from portfolio managers and other leadership as appropriate.
• Enter gifts, pledges, tributes and donor information into the donor database accurately and on time.
• Send pledge reminders and track outstanding pledge balances.
• Support financial processing: prepare deposits and batch reports, and reconcile gift records with the finance department monthly.

Donor communications

• Prepare mailing lists and data pulls for appeals, invitations, newsletters and stewardship mailings.
• Draft and coordinate routine donor communications, including donor-listing proofs for concert programs, recognition updates and event invitations.
• Respond to donor inquiries by phone and email with friendly, accurate service.

Event support

• Support donor events, receptions and concert-night hospitality: invitations, RSVPs, name tags, check-in and follow-up.
• Coordinate logistics with venues, caterers and Symphony operations staff as needed.

Office support

• Maintain development files, supplies and templates.
• Assist the development team with special projects as assigned.

QUALIFICATIONS

• High school diploma or equivalent required; associate or bachelor's degree preferred.
• 1–3 years of administrative, customer service, data entry or nonprofit experience.
• Excellent accuracy and attention to detail with data and financial records.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office; Experience with Tessitura or other donor database/CRM preferred.
• Friendly, professional demeanor and commitment to confidentiality.
• Ability to work some evenings and weekends for concerts and events.
• An appreciation for music and the performing arts is preferred but not required.

Confidentiality and ethics

• Handle donor information in line with Symphony policy and the Association of Fundraising Professionals’ Code of Ethics, the Donor Bill of Rights and applicable privacy standards.

The Spokane Symphony works primarily in-person at our offices or the Fox Theater in downtown Spokane with limited remote work when appropriate.

Benefits: 

The Spokane Symphony offers a competitive benefits package designed to support the well-being, professional growth, and work-life balance of our employees. Benefits for this position include fully paid medical and vision insurance; 401K with match; paid vacation/sick days; paid holidays; Washington paid sick leave; Washington Paid Family and Medical Leave; WA Cares Fund participation; professional development opportunities; and access to select Symphony and Fox Theater performances, subject to organizational policy.

The Spokane Symphony is an equal opportunity employer. Employment decisions are made without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, marital status, disability, veteran or military status, use of a trained dog guide or service animal, or any other status protected by applicable law. Reasonable accommodations are available for qualified applicants and employees with disabilities.

How to Apply:

Please submit a resume and cover letter describing your relevant experience and interest in the Spokane Symphony to careers@spokanesymphony.org Applications will be reviewed on a rolling basis until the position is filled.