Public Services Technician

General Purpose: Under close supervision, sorts, shelves, and organizes materials, provides customer service and performs routine clerical tasks in support of District operations. Illustrative Examples of Duties and Responsibilities: Sorts, shelves and organizes library materials; locates and retrieves library materials for staff and/or customers. May instruct customers in the basic use of library equipment and technology, including, but not limited to:
• Logging in and out of public computer and printing stations.
• Using check-out computers and equipment.
• Accessing library account information online.
Shelf reads for accuracy and re-shelves misplaced items on a regular basis. Rearranges materials as needed to ensure adequate shelf space for materials; communicates shelf space issues with supervisors or other staff as necessary. Maintains the neat appearance of work and public areas in the library during assigned shift. Cleans and disinfects work and public areas in the library during assigned shift. Responds to customer inquiries, either in person or over the phone, regarding library services and operations; refers inquiries or issues to other staff as appropriate. Physically lifts and arranges library furniture, equipment and facilities for use by various library programs and restores the rooms or locations to an orderly condition following their use. May use the ILS to run assigned reports and retrieve items from the collection. May deliver materials to customers at District locations May pack and unpack library materials. May prepare library for opening and/or closing. May inspect audio-visual materials for damage or missing parts. May perform seasonal tasks such as shoveling snow and spreading ice melt. Performs other related duties as assigned. Minimum Qualifications: Required N/A
Preferred High School diploma or equivalent
One year customer service or clerical experience
Knowledge, Skills and Abilities: Knowledge of - Alphabetic, numeric and/or alphanumeric order
Dewey Decimal system of classification, or the ability to learn to use the system
Library services and resources;
Proper cash handling procedures
Skill in - Use of Microsoft Office and other software applications Ability to - Follow written and oral instructions
Use library circulation software
Communicate effectively with staff and others, both orally and in writing
Consistently demonstrate effective customer service behavior(s);
Interact in a professional and respectful manner with District staff and the public;
Maintain confidentiality of customer information;
Establish and maintain effective working relationships in a team environment;
Use initiative, problem-solving skills, and sound judgment;
Work quickly and accurately; follow directions; meet deadlines.
Work Environment/Physical Demands: Work is performed primarily in a library environment. The noise level us usually quiet to moderate.
Work may be performed outdoors and exposure to extreme weather conditions may occur.
An individual performing the duties in this position may be required to stand, walk, stoop, kneel, reach, bend, and/or crouch for extended periods of time; lift, carry and/or grasp up to 40 pounds and/or push and/or pull objects weighing 50-100 pounds on a wheeled cart or hand truck. May occasionally be required to push and/or pull objects weighing up to 200 pounds on a wheeled cart. Special Requirements: Background check required, per policy.
Must have valid driver’s license and required mandatory insurance when operating a privately owned vehicle for business purposes.
Must be able to travel to various locations to perform work, and/or attend work-related meetings, workshops or conferences.
$13.69 - $13.69