Training Operations Specialist

Position Summary 

The Training Operations Specialist owns the execution and day-to-day operational flow of training activities. This role ensures that systems are maintained, tasks are completed, and commitments are followed through with accuracy and consistency. 
 
By taking ownership of scheduling, tracking, reporting, and coordination, this position enables Training leadership to focus on program development, strategy, and continuous improvement. 
 
This is a high-accountability execution role focused on organization, follow-through, and maintaining operational consistency across the department. 

Key Responsibilities 

Operational Execution & Task Management 

• Own the execution and tracking of recurring training tasks 

• Maintain visibility on priorities, deadlines, and follow-ups 

• Ensure work is completed accurately and on time without repeated oversight 

Scheduling, Planning & Communication 

• Develop and maintain project schedules, calendars, and communication plans 

• Coordinate timelines across departments to ensure alignment and execution 

Training & Onboarding Coordination 

• Coordinate logistics for internal training events and onboarding programs 

• Track completion and follow up on outstanding requirements 

• Support a structured and consistent onboarding experience 

Customer Training Coordination 

• Schedule and coordinate customer training engagements 

• Manage logistics, itineraries, and communication for external participants 

Meetings, Notes & Follow-Through 

• Capture meeting notes, document decisions, and track action items 

• Assign owners and ensure deadlines are clearly communicated and followed 

Data, Reporting & Systems Management 

• Maintain accurate training records, trackers, and documentation 

• Compile reports on participation, outcomes, and key metrics for executive review 

• Maintain and organize a centralized catalog of learning resources 

Presentation & Content Support 

• Update and format presentation materials 

• Build clear, well-structured presentations from provided content and direction 

Process & Efficiency Support 

• Use AI and digital tools to improve efficiency in documentation and routine tasks 

• Identify gaps in processes and help maintain consistent workflows 

Team Support 

• Provide logistical and administrative support for training and development initiatives under the direction of the Training Manager 

• Partner with and support the broader HR team on departmental priorities, team-building activities, and other tactical needs as they arise 

Key Qualifications 

• 2 years of experience in training, communications, or administrative support roles 

• Bachelor’s Degree in Education, Communication, or related field preferred 

• Demonstrated experience managing multiple tasks, deadlines, and priorities simultaneously 

• Proficiency in Microsoft Office, especially Excel and PowerPoint 

• Experience maintaining trackers, databases, or learning management systems 

• Strong written and verbal communication skills 

• Experience coordinating meetings, events, or onboarding processes 

• Comfort using digital tools and AI to improve efficiency and productivity 

Key Competencies 

• Execution & Follow-Through: Consistently completes tasks accurately and on time without limited oversight 

• Organization & Attention to Detail: Maintains structured systems for tracking tasks, data, and responsibilities 

• Time Management & Prioritization: Effectively manages multiple priorities and adjusts as needed 

• Process Discipline: Follows established procedures while identifying and correcting gaps 

• Accountability: Takes ownership of responsibilities and ensures nothing falls through the cracks 

• Communication & Coordination: Clearly communicates updates, deadlines, and expectations across teams 

• Adaptability: Handles shifting priorities while maintaining organization and control 

• Technical Proficiency: Uses tools, systems, and AI to streamline work and improve efficiency 

• Customer & Employee Focus: Provides a positive and organized experience for internal and external stakeholders 

AFFIRMATIVE ACTION / EQUAL OPPORTUNITY EMPLOYER
Please advise us of any reasonable accommodation you may need in completing our application 
process.