Field Service Automation Technician - West Texas

The Automation Technician is responsible for designing and programming new Automation systems as well as supporting existing systems utilizing the latest technologies and trends in Oil & Gas market. Candidate must have a sound working relationship with all management, supervisory positions, foremen, and electricians in their designated area.

Job Brief
We are looking for a self-starter Field service technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.
As a field service technician you will be responsible for response to customer calls for repairs on installed drives, installation and commissioning of new drives, and troubleshooting of the pumping application as a whole to resolve operational disruptions. This means being on call to include nights, holidays and weekends. The job requires you to work with several departments within the company to gather all details and materials needed to get the job done (Engineering for software and drawings, Aftermarket for parts, Tech Support for case details and logistics for tracking information) so communication is important. As a field service tech driving is part of the job. You will need to work in adverse climates such as summer heat, winter cold and H2S environments.  Proper Personal Protective Equipment will be required at all times. This is a general overview of the job, there is no set limit on what you may be requested to do to get the job done so staying flexible is important.

Job Description
Essential Duties and Responsibilities:

• Provide service and customer support during field visits or dispatches
• Manage all on site installation, repair, maintenance and test tasks
• Troubleshoot and repair electrical and control instrumentation systems 
• Upgrade, install and repair PLCs and HMI systems
• Implement and diagnose communication systems including Modbus (RTU and TCP/IP), Ethernet     
• Configure and troubleshoot variable frequency drive systems
• Install and troubleshoot radio and cellular telemetry
• Install and troubleshoot pressure, temperature, flow and level sensors.
• Diagnose errors or technical problems and determine proper solutions 
• Produce timely and detailed service reports
• Document processes
• Operate vehicle in a safe manner and use field automation systems
• Follow all company’s filed procedures and protocols
• Cooperate with technical team and share information across the organization
• Comprehend customer requirements and make appropriate recommendations/briefings
• Build positive relationships with customers

Qualifications and Preferred Skills

• SPOC drive experience
• I&E experience
• SCADA experience
• Electrician work experience 
• Pumping or operation experience
• Ability to read technical drawing
• Understanding of volt and process meters
• Power and hand tool operation
• Computer skills (MS word, excel, power point, etc.)
• Safety-minded and follow safety regulations
• Ambition to use the latest trends in Automation designs and equipment for the Oil & Gas Industry
• Experience in PLC and HMI programming, testing and field start up experience.
• Able to effectively communicate with customer operations personnel
• Experience with Ethernet networking
• Able to troubleshooting control loops, 4-20ma signals, motor controllers, relays and electrical systems
• Ability to read electrical diagrams, schematics and blueprints.
• Able to read and understand Cause and Effect Diagrams
• Able to read and understand P&ID’s
• Oil and gas computers and common RTU platform knowledge is beneficial
• Should be able to diagnose general electronic control problems
• Must be able to operate all types of diagnostic tools
• Must be willing to travel and willing to relocate, if necessary
• Must be willing to work unusual hours
• Must be able to pass all DOT drug-related testing
• Valid Driver’s License

General Competencies

• Demonstrates quality work through accuracy, thoroughness and attention to detail.
• Exhibits efficiency in problem solving by identifying and resolving problems in a timely manner to meet established customer deadlines.
• Strives to continuously build knowledge and skills and share expertise with others.
• Commitment to a standard of excellence in customer service.
• Shows adaptability by effectively responding to frequent change, delays, or unexpected events.
• Exhibits superior dependability by consistently arriving to work on time and as scheduled.
• Contributes to building a positive team environment through commitment, respect and communication.
• Demonstrates professionalism by acting with integrity, high moral standards and personal accountability.
• Comply with all company and customer safety and environmental policies and procedures
• Comply with all other company policies and procedures
• Complete appropriate paperwork as directed
• Perform duties as trainer when required
• Continually hone and develop electronic and computer skills
• Demonstrate and further develop leadership skills
• Present a professional image
• Must have troubleshooting skills that seldom require assistance
• Must have mechanical aptitude
• Must be able to meet company lifting standards
• Must have good written and verbal communication skills
• Must have good customer-relation skills
• Should have thorough understanding of reference materials
• Willing to submit to pre-employment, random, and for cause drug testing

Behavioral Compentencies

• Problem Solving - Identifies and resolves problems in a timely manner, gathers and analyzes information skillfully, develops alternative solutions, works well in a problem solving situation, uses reason when dealing with emotional topics. 
• Technical Skills - Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others. 
• Oral communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings. 
• Written Communication - Writes clearly and informative; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information. 
• Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedbacks; contributes to building a positive team spirit; puts success of team above own interest; able to build moral and group commitments to goals and objectives; supports everyone's efforts to succeed. 
• Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values. 
• Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities; supports affirmative action and respects diversity. 
• Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision making process; makes timely decisions. 
• Motivation - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; 
• Planning/Organizing - Uses time efficiently; plans for additional resources; sets goals and objectives. 
• Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments. 
• Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality. 
• Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly. 
• Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays or unexpected events. 
• Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.

AFFIRMATIVE ACTION / EQUAL OPPORTUNITY EMPLOYER
Please advise us of any reasonable accommodation you may need in completing our application process.