What are the responsibilities and job description for the Hotel/Resort Room Attendant (Housekeeper) position at Split Rock Hotel?
About the Job
At The Willowbrook Village at Lake Harmony, a Wyndham Hotel, we believe that a great trip starts with a spotless, welcoming space to call home. We are seeking a detail-oriented and friendly Room Attendant to join our team. In this role, you will be the backbone of our guest experience—blending top-tier cleaning precision with a warm, service-oriented mindset. If you take pride in your work, enjoy staying active, and love making people smile, we want to hear from you!
Overview:The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests.
Responsibilities:
- Display excellent customer relation skills and proactively greet guests warmly.
- Use wheeled carts to transport linens, towels, toilet items, and cleaning supplies.
- Thoroughly clean guest rooms, make beds, and sanitize bathrooms. Dust and polish furniture and equipment.
- Replenish guest room supplies like drinking glasses, writing materials, and bathroom essentials.
- Vacuum and clean rugs, carpets, upholstered furniture, and draperies.
- Dust and polish furniture and equipment. Shine metalwork fixtures and fittings.
- Wash walls, ceilings, woodwork, windows, door panels, and sills.
- Empty wastebaskets, clean ashtrays, and dispose of trash and waste appropriately.
- Maintain well-stocked, clean, and organized storage areas and carts.
- Report all missing items from room (i.e., irons/boards, hair dryers, etc.) to Housekeeping Supervisor/Manager.
- Report any maintenance repairs immediately to Housekeeping Supervisor/Manager.
- Handle items for “Lost and Found” according to the standards.
- Adhere to company, safety, and security policies and procedures; report accidents, injuries, and unsafe conditions to management; complete required safety training and certifications.
- Perform any other duties as assigned.
Job Skills:
- Ability to follow oral or written instructions accurately, often in a repetitive routine.
- Consistent performance of repetitive tasks with precision.
- Capability to lift, carry, or pull heavy objects using hands.
- Service-oriented mindset—actively seeks ways to assist people.
- Coordination skills—able to adjust actions in response to others’ actions.
Job Requirements & Qualifications:
- Education: High School Diploma or equivalent preferred.
- Experience: Experience in the hospitality industry or other relevant cleaning roles is advantageous.
- Schedule: Flexibility to work 8-hour shifts, including weekends, and holidays.
Job Type: Full-time
Pay: From $17.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $17