What are the responsibilities and job description for the Front Desk / Guest Services Representative position at Splash RV Resort?
Are you a people person who thrives in a fast-paced, fun environment? Splash RV Resort is looking for an enthusiastic Front Desk / Guest Services Representative to be the welcoming face of our park. You will greet guests, answer phones, handle check-ins and check-outs, and help make every visitor's stay memorable. This is a great opportunity for someone who loves working with people and wants to be part of a lively, team-oriented workplace.
Compensation: Starting at $15.00/hour plus commissions
Schedule: Full-time and part-time positions available. Weekends and holidays are required.
What You Will Do:
- Greet guests warmly upon arrival and create a welcoming first impression
- Answer phones and respond to guest inquiries with a positive, helpful attitude
- Handle reservation taking, guest check-ins, and check-outs accurately
- Work closely with the General Manager, Assistant General Manager, Office Manager, and department managers to meet resort goals
- Provide front desk and administrative support, including routine office tasks
- Stay current on events, policy changes, and reservation guidelines to ensure a great guest experience
- Accommodate general and unique guest requests with enthusiasm
- Resolve guest concerns or conflicts calmly and professionally
- Perform other duties as assigned
What We Are Looking For:
- High school diploma or GED
- 2 years of customer service experience
- Excellent communication skills, both written and verbal
- Strong interpersonal skills with a friendly, outgoing personality
- Good time management and organizational abilities
- Ability to stay calm and resolve conflicts with patience
- Must be able to work weekends and holidays
Additional Requirements:
- This position is subject to a background check
Job Types: Part-time, Full-time
Pay: From $15.00 per hour
Work Location: In person
Salary : $15