Night Auditor – Hotel Front Desk

Night Auditor – Hotel Front Desk

Splash Canyon Hotel | Twin Falls, Idaho

Shift: 11:00 PM – 8:00 AM
Work Location: In person

Job Overview:

Splash Canyon Hotel is seeking a dependable, detail-oriented Night Auditor to join our hospitality team. This overnight position is responsible for providing excellent guest service while overseeing front desk operations, completing nightly audits, reconciling daily financial transactions, and preparing the hotel for the following day.

The ideal candidate is trustworthy, organized, comfortable working independently, and able to handle guest needs and unexpected situations professionally during overnight hours. This role plays an important part in maintaining accurate hotel records, ensuring guest safety, and delivering a positive experience for every guest.

Duties and Responsibilities

• Greet guests warmly and provide efficient check-in and check-out services.
• Manage reservations, guest accounts, and room assignments using the hotel's reservation system, including ResNexus.
• Complete the nightly audit, ensuring all guest charges, payments, and transactions are accurate and properly recorded.
• Reconcile daily revenue, review billing discrepancies, and balance financial records.
• Generate and distribute daily audit reports and other required operational reports.
• Review arrivals, departures, no-shows, and reservations to ensure all information is accurate.
• Answer incoming phone calls and respond to guest questions and requests professionally.
• Assist guests with late-night arrivals, billing questions, room concerns, and other needs.
• Monitor hotel activity overnight and follow established security procedures and emergency protocols.
• Communicate maintenance issues, guest concerns, incidents, and other important information to management and the incoming staff.
• Maintain a clean, organized, and professional front desk and lobby area.
• Prepare the front desk for the morning shift and ensure important information is communicated during the shift handoff.
• Assist with light hotel duties as needed to support smooth overnight operations.
• Follow all hotel policies, procedures, and standards for guest service, safety, and confidentiality.

Requirements and Qualifications

• Previous hotel front desk, night audit, or hospitality experience preferred.
• Strong attention to detail and basic math skills, with the ability to reconcile financial transactions accurately.
• Familiarity with hotel reservation and property management systems; ResNexus experience is a plus.
• Excellent customer service and communication skills.
• Ability to remain alert, professional, and productive during overnight hours.
• Ability to work independently, prioritize responsibilities, and solve problems with minimal supervision.
• Dependability, honesty, and a strong sense of responsibility.
• Basic computer skills and the ability to prepare reports and maintain accurate records.
• Knowledge of hotel safety procedures and emergency protocols, or the ability to learn them.
• Availability to work overnight shifts, weekends, and holidays as scheduled.

Work Environment and Expectations

This is an overnight position requiring consistent attendance and punctuality. The Night Auditor must balance administrative responsibilities with guest service, ensuring that both the nightly audit and essential hotel operations are completed accurately and efficiently.

The successful candidate will help maintain a welcoming, safe, and well-organized environment while ensuring a smooth transition between the night and morning shifts.

Join the Splash Canyon Hotel team and help us provide a clean, comfortable, and welcoming experience for every guest!

Work Location: In person
Shift Hours: 11:00 PM – 8:00 AM

Pay: $16.00 per hour

Work Location: In person

Salary : $16