Hotel General Manager

Overview

Join our dynamic hospitality team as a Hotel General Manager, where you will lead the overall operations of a vibrant hotel property. This role is perfect for an energetic, results-driven leader passionate about delivering exceptional guest experiences and driving business success. As the key figure overseeing daily hotel functions, you will inspire and manage a diverse team, ensure top-tier customer service standards, and optimize financial performance. Your leadership will shape the guest journey from check-in to check-out, fostering a welcoming environment that encourages repeat visits and positive reviews.

Responsibilities

• Oversee all aspects of hotel operations, including front desk management, housekeeping, food and beverage services, and maintenance.
• Lead and motivate hospitality teams to deliver outstanding guest services aligned with brand standards.
• Manage hospitality operations budgets, including revenue management, cost control, and financial planning to maximize profitability.
• Supervise staff recruitment, training, performance evaluations, and human resources activities to build a high-performing team.
• Ensure compliance with property management systems (PMS), hospitality reservation systems, and other technology platforms to streamline operations.
• Maintain hotel guest service standards by addressing guest inquiries, resolving complaints promptly, and enhancing overall guest satisfaction.
• Implement effective revenue strategies through pricing adjustments, promotional campaigns, and occupancy optimization to boost hotel performance.
• Coordinate with external vendors and partners to ensure smooth operations and quality service delivery across all departments.
• Monitor night audit processes and oversee front desk functions including multi-line phone systems and phone etiquette to ensure seamless communication.
• Uphold safety protocols and property security measures in collaboration with security personnel to protect guests, staff, and assets.

Requirements

• Proven experience in hotel management or hospitality leadership roles with supervising experience in a fast-paced environment.
• Strong knowledge of hotel management systems (PMS), property management software (PMS), and hospitality reservation platforms.
• Excellent leadership skills with the ability to manage hospitality teams effectively across multiple departments.
• Bilingual or multilingual abilities are highly desirable to serve diverse guest populations effectively.
• Exceptional customer service skills with a focus on exceeding guest expectations and fostering positive guest relations.
• Demonstrated financial management expertise including budgeting, revenue management, and controlling operational costs.
• Experience overseeing daily hotel operations such as front desk activities, night audit procedures, and human resources functions.
• Effective managerial communication skills to coordinate teams and collaborate with stakeholders at all levels.
• Resort or hotel experience preferred; familiarity with hospitality industry standards for guest services is essential.

Join us in creating memorable experiences for our guests while leading a passionate team dedicated to excellence!

Pay: $60,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Paid time off
• Vision insurance

Work Location: In person

Salary : $60,000