eCommerce Fulfillment Coordinator

Location: 601 Holly Dr, Albany, GA 31705

Job Description

Spinrite is the largest craft yarn and sewing thread company in North America. As an industry leader focused on driving growth and execution excellence, we are looking for an eCommerce Fulfillment Coordinator to join our growing Operations team.

Reporting to the Vice President, Operations this individual will be responsible for supporting the eComm day-today operations of the B2C and B2B business. This individual will be monitoring orders for exceptions/bottlenecks and resolving issues to ensure order SLAs are met.

Duties And Responsibilities

• Monitor and maintain B2C and B2B orders for accuracy, ensuring successful fulfillment On Time and In Full
• Addressing and resolving order issues to ensure SLA remains intact, and report and escalate issues as needed to the appropriate team
• Respond to internal Consumer Care/Customer Service, and external customer order status inquiries
• Identify ongoing trends and repeat issues, recommending and supporting solution implementation
• Liaise and coordinate with the Warehouse Fulfillment teams, to support smooth and efficient fulfillment capacity
• Monitor and maintain eComm System integrations, including order and inventory flows
• Be the secondary user within eCommerce software system and be a “go to” for maintenance and updates
• Manage and Optimize eComm platform to suite business needs, including KPI metrics, reports, dashboards and user functionality
• Assist in optimal warehouse slotting for day to day operations and promotional opportunity
• Support B2C and B2B initiatives and enablement, including new features, product launches or process changes
• Generate Reports for all teams involved on eComm B2C and B2B operations and metrics
• Perform other duties as required
  
  

Qualifications

• Strong computer, database, and Excel skills
• Exceptional listening, communication (oral and written) and time management skills
• Strong analytical & data management skills and business acumen
• Ability to multi-task, prioritize issues and escalate effectively
• Ability to be detail-oriented and organized
• Warehouse ecommerce order fulfillment experience a plus
  
  

Artificial intelligence may be used to support and streamline the recruitment process for our advertised job postings. AI assists with the hiring process but does not replace human judgment. All final hiring decisions are made by recruiters or hiring managers, taking into account factors beyond AI-generated assistance.