What are the responsibilities and job description for the Server position at Spinoza's Pizza & Salads?
POSITION SUMMARY:
Delights restaurant patrons with responsive food and beverage service.
ESSENTIAL PROFESSIONAL FUNCTIONS:
• Sells and serves food and beverages to guests in the dining room and bar.
• Presents menus, answers questions, makes suggestions regarding food and beverages.
• Enters orders in POS system.
• Relays orders to the service bar and kitchen.
• Serves courses from service bar and kitchen.
• Observes guests, anticipates needs and responds to additional requests.
• Accurately totals guest checks, accepts payment and makes change.
• Clears and resets tables.
• Cleans the service areas as necessary.
• Inspects restrooms every hour and informs Floor Manager of necessary cleaning.
• Conducts daily inspections of service areas.
• Recognizes and reports all necessary maintenance promptly.
• Fills in where needed to ensure efficient operations.
• Suggests improvements to the operating format.
RESULTS UPON WHICH PERFORMANCE IS EVALUATED:
• Guests are acknowledged within one minute of being seated.
• Food orders are delivered within 1 minute of completion.
• Average check meets or exceeds posted goals.
• Hot food is consistently served hot and cold food is consistently served cold.
• Regularly attends training seminars.
• Stories of legendary guest service abound.
• Contributions are recognized by co-workers on peer appraisals.
• Service areas are always neat and clean.
• Guests have enjoyable dining experiences as measured by repeat patronage of 80-85%.
• Resolves guest problems (in favor of the guest) immediately.
• Knowledgeable on menu items, beverages, beer and wine.
• Guests regularly ask for this staff member to serve them.
• Guests make unsolicited comments on the cleanliness of the restrooms.
• Always on time for shift and properly prepared.
QUALIFICATION STANDARDS:
• Must be at least 19 years of age.
• Able to operate POS system.
• Walks and stands during the entire shift.
• Reading, writing, and math skills required.
• Reaches, bends, stoops, and wipes.
• Speak English and able to interact verbally with patrons.
• Must have exceptional grooming and organizational habits.
• Does not have any visible tattoos.
• Hazards may include, but are not limited to, cuts, burns, slipping, tripping and injuries due to repetitive movements.