What are the responsibilities and job description for the Host position at Spinoza's Pizza & Salads?
POSITION SUMMARY:
Delight guests by warmly welcoming them on arrival. Manage the efficient and timely seating of our guests to a table that best serves their wishes.
ESSENTIAL PROFESSIONAL FUNCTIONS:
• Warmly and graciously greet all guests upon arrival.
• When immediate seating is limited, record guest names and number of people in party.
• Provide guests with estimated waiting time.
• Personally inform guests when tables become available.
• Accommodate special seating requests for guests whenever possible.
• Seat guests based on guest preferences and balancing of customer flow in service stations.
• Upon seating, present menus and inspect the table for proper presentation and completeness.
• Relay messages to servers as needed.
• Thank guests as they leave and invite them to return.
• Answer phones in a pleasant manner.
• Inspect and clean all menus at the beginning of the shift.
• Clean common areas of the restaurant, paying special attention to cob webs and dust.
• Assist with pre-bussing, bussing, and cleaning of tables when service staff needs help.
RESULTS UPON WHICH PERFORMANCE IS EVALUATED:
• Guests are acknowledged warmly within thirty seconds of entering the restaurant.
• Quote times are five to ten minutes longer than actual wait times.
• Keeps guests informed of the status of their wait; manages the wait.
• Guests are thanked warmly as they leave the restaurant.
• Guests always receive clean menus.
• Answers the phone by the third ring; identifies himself/herself to caller.
• Regularly attends training seminars.
• Stories of legendary guest service abound.
• Contributions are recognized by co-workers on peer appraisals.
• Restaurant reception and dining areas are always neat and clean.
• Guests have enjoyable dining experiences as measured by repeat patronage of 80-85%.
• Resolves guest problems (in favor of the guest) immediately.
• Knowledgeable on menu items, drinks and wines.
• Knows and greats regular guests by name.
• Guests make unsolicited comments on the cleanliness of the restrooms.
QUALIFICATION STANDARDS:
• Reading and writing skills required.
• Reaches, bends, stoops, and wipes.
• Must have exceptional grooming habits.
• Be able to working in a standing position for long periods of time (up to 5 hours).
• Be able to communicate clearly and effectively with our guests.
• Must have exceptional grooming habits.
• Hazards may include, but are not limited to, cuts, burns, slipping, tripping and injuries due to repetitive movements.