Manager

WHO WE ARE

Spinnaker Resorts develops, markets and provides property management for 12 resorts that offer different experiences, as each location has unique topography and local flavor. From the low-key coastal paradise of Hilton Head Island, South Carolina, to the sunny shores of Ormond Beach, Florida, to the neon and natural draw of the Ozarks in Branson, Missouri, or to the historical charm of Williamsburg, Virginia – Spinnaker Resorts has developed resorts that our owners and guests love to return to after previously experiencing vacation days filled with leisure and exploration.

An award-winning vacation ownership company, Spinnaker Resorts offers a variety of opportunities for talented individuals who seek a rewarding career in helping make vacation ownership dreams come true. What makes us memorable, in addition to our excellent quality accommodations, amenities and property management, is our company’s exceptional customer service and dedication to our owners and guests.

As we continue to expand our operations, consider starting a career with a company made up of over 600 industry professionals dedicated to one common goal: providing our owners and guests with the most extraordinary vacation experience possible.

Click here to meet the Spinnaker Family! Testimonials from team members from various locations and roles. Could you see yourself joining our team?

JOB DESCRIPTION SUMMARY

The Maintenance Manager is responsible for providing site supervision to staff on a day-to-day basis. This includes monitoring and inspecting the quality of work and the timely completion of work. In addition, this role will also be an individual contributor and conduct maintenance repairs and respond to various service calls as needed all in support of the Maintenance department’s responsibilities to providing outstanding customer service to our company’s owners and guests.

DUTIES AND RESPONSIBILITIES:

• Performs preventative maintenance checks on all equipment and reports any equipment malfunctions and proceeds with repairs with minimal or no supervision.
• Maintains and repairs all equipment, residential and commercial, including mechanical, electrical, plumbing and air-conditioning, where a license is not required. Includes purchases of material and repair items where necessary. 
• Oversees the care and storage of all equipment and tools and immediately rectify any unsafe conditions.
• Performs a variety of daily labor tasks as needed, including moving and lifting heavy objects.
• Answers emergency maintenance calls as necessary when on call.
• Performs some janitorial tasks as required.
• Maintains accurate records on tasks performed by other Maintenance staff.
• Maintains all equipment in such a manner that the safety of employees, guests and the general public is well guarded and protected. 
• Maintains property tracker for reserves purchases, including oversignt of Verdant AC system, Onity key system and additional programs related to the engineering department
• Organizes and oversees maintenance workflows during annual room and building closure projects, ensuring timely completion and minimal operational disruption. 
• Coordinates, and supervises property improvement projects, ensuring quality standards, budget compliance, and timely execution.
• Reports any and all unsafe conditions immediately to the Resort Management.
• Monitors and reports on their team’s daily roll call and attire, and set weekly work schedules
• Assists the GM with the following duties: 
  • Quality control.
  • Follow-up on work orders.
  • Monitoring projects.
  • Daily supervision of Maintenance & grounds staff.
  • Provides on-going training of new and existing Maintenance staff.
  • Staff completion and accuracy of paper flow. 
  • Maintains all reports of inspections and repairs completed.
  • Enforcement of rules, regulations, policies and procedures and/or reporting of any violations of by Maintenance staff or guests. 
  • Performs any other duties as requested in order to maintain the smooth operation of Facilities Management Department in area of responsibility.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

• Must possess a High School Diploma or GED. 
• Must have at least 1 to 2 years of prior leadership experience. 
• Must have at least 3 to 4 years of experience of both general and technical knowledge in more than one of the following areas: electrical, general maintenance, plumbing, painting, HVAC, appliance repair, general carpentry.
• Ability to read and write English.
• Must possess a valid Driver’s License in good standing. 
• Ability to understand written and verbal instructions and carry them out with minimal or nor direct supervision.
• Must possess excellent communication skills for interaction with staff, guests and the public, using tact and poise.
• Ability to perform moderate physical activity and move or lift heavy objects as necessary.
• Ability to work a reasonable amount of overtime, when needed, particularly in emergency situations.
• Must be able to respond for work within twenty (20) minutes when “on call.”

BENEFITS (if eligible)

• Weekly Pay and Direct Deposit
• Health Insurance (Medical/Vision/Dental)
• Company-Paid Life Insurance
• Paid Time Off (PTO) Program
• Paid Vacation and Holiday Pay
• 401 (K) Retirement Plan with a Company Match (based on eligibility)
• Employee Wellness Programs
• Fitness Center Reimbursement
• Ongoing Professional Development Opportunities
• Employee Family & Friends Discounted Stays
• Various Employee Discounts (Local Businesses and National Retailers)
• Employee Recognition and Appreciation Events (Annual Employee Picnic & Holiday Party)
• Company-Supplied Uniforms and Equipment (Applicable Positions)
• Flexible Work Schedules