Patient Referral Coordinator

SpineSearch is partnering with a growing Orthopedic Spine practice on the Upper East Side of Manhattan who is seeking a Patient Referral Coordinator to serve as the primary point of contact for new patient inquiries and referrals. This individual will play a critical role in facilitating patient access to care by coordinating referrals, scheduling appointments, and ensuring a seamless onboarding experience for new patients.

The ideal candidate is highly organized, patient-focused, and thrives in a fast-paced medical office environment.

Key Responsibilities

• Manage incoming new patient inquiries via phone, email, and referral sources.
• Review and process patient referrals from physicians, hospitals, healthcare providers, and insurance networks.
• Coordinate and schedule new patient appointments with orthopedic spine physicians and providers.
• Gather and verify patient demographics, insurance information, medical records, and referral documentation.
• Serve as a liaison between referring providers, patients, and the clinical team.
• Ensure all required records, imaging, and authorizations are obtained prior to appointments.
• Educate patients on appointment expectations, office policies, and required documentation.
• Track referral activity and maintain accurate documentation within the electronic medical record (EMR) system.
• Follow up with patients and referral sources to ensure timely scheduling and continuity of care.
• Collaborate with physicians, advanced practice providers, and administrative staff to optimize patient flow and access.
• Maintain a high level of customer service and professionalism in all patient interactions.

Qualifications

• Previous experience in healthcare administration, patient coordination, medical reception, referral management, or scheduling required.
• Experience in orthopedic, spine, surgical, or specialty medical practices preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and manage a high volume of patient inquiries.
• Familiarity with EMR systems and medical terminology.
• Knowledge of insurance verification and referral processes preferred.
• Detail-oriented with strong organizational skills.
• Proficient in Microsoft Office and standard office software.