What are the responsibilities and job description for the IT Support Specialist position at Spinelli Kilcollin?
IT Support Specialist
About Spinelli Kilcollin:
Spinelli Kilcollin is a luxury jewelry brand based in Los Angeles, known for designing linked rings, clean architectural designs, and a commitment to responsible craftsmanship. Founded in 2010, our collections are handcrafted in downtown L.A., with a focus on creating a positive long-term impact—on our industry, our community, and our customers.
Role Overview:
As the IT Support Specialist, you’ll be the go-to person for all things tech. From setting up devices and managing permissions to standardizing processes and maintaining cybersecurity, your work will support the infrastructure that keeps our team connected and productive. You will also support the administration and optimization of NetSuite and assist in coordinating integrations and user access across key systems.
Location: Los Angeles (Hybrid)
Reports To: COO (in partnership with VP of People)
Key Responsibilities
- Monitor and manage GSuite / Google Workspace (users, permissions, groups, security settings)
- Maintain and organize permissions across Google Drive, Dropbox, and 1Password as well as SaaS tools and accounts (IE: Uber, Mural, Creative Cloud, ChatGPT Enterprise)
- Set up, configure, and maintain company devices (laptops, software, user accounts)
- Support onboarding/offboarding processes for all IT-related needs
- Monitor and maintain SpamTitan for secure and effective email filtering
- Create and implement IT standards of procedure across systems and office locations
- Ensure consistency of IT systems, configurations, and tools across all locations
- Troubleshoot and resolve IT-related issues in a timely and effective manner
- Track, report, and maintain documentation related to system changes, incidents, hardware inventory, and security audits
- Support SSO implementation and management across business systems
- Own internal communication regarding system updates and IT policy changes
- Complete the configuration and rollout of firewalls, NAS, VPN and network security across offices and during travel / hotspots.
- Maintain and implement cybersecurity protocols, including updates and compliance measures
- Support NetSuite administration and maintenance (user setup, permissions, basic configuration, troubleshooting, and coordination with external developers/consultants)
- Assist in maintaining ERP integrations (e.g., Celigo, Shopify, POS systems) alongside cross-functional teams
- Provide day to day technical support while maintaining incident logs and documentation
Qualifications
- 3 years of experience in IT support or systems administration
- Strong working knowledge of Google Workspace, Dropbox, and 1Password
- Experience with SpamTitan or similar email security tools
- Familiarity with device management (MacOS and Windows)
- Experience configuring and maintaining firewalls and managing IT across multiple locations
- Strong documentation skills and experience building scalable processes
- Highly organized, able to work independently, manage multiple priorities, and communicate clearly with non-technical users
- Knowledge of cybersecurity frameworks or compliance standards (SOC 2, ISO 27001, etc.)
- Experience with NetSuite administration
- Experience supporting integrations (e.g., Celigo, middleware, or API-connected tools) a plus
Compensation: $80,000 – $85,000
Benefits:
- Paid Company Holidays
- PTO
- Health & Dental Benefits
- 401(k) matching
- Profit sharing Annual Bonus
- Jewelry Allowance
How To Apply:
Send your resume and a cover letter to careers@spinellikilcollin.com. Please include three cultural figures who inspire you in any creative field and why. Impeccable references are required.
Applicants must submit the materials above directly to careers@spinellikilcollin.com for consideration.
We look forward to receiving your application and learning more about how you can contribute to Spinelli Kilcollin!
Salary : $80,000 - $85,000