What are the responsibilities and job description for the A/R Billing/Collections position at Spice World Inc?
SPICE WORLD
Accounts Receivable, Billing and Collections
For more than 76 years, Spice World has been passionate about bringing everyone to a world full of flavor, year-round.
As Accounts Receivable, Billing, and Collections, you will be responsible for managing and overseeing the organization's invoicing, payment processing, and customer account management. This role ensures accurate and timely collection of outstanding payments and maintains effective communication with customers to address billing inquiries or discrepancies.
Responsibilities:
- Create and distribute customer invoices according to company practices
- Verify and reconcile invoices with customer portals
- Record and apply customer payments to accounts in the accounting system.
- Monitor daily cash receipts and ensure accurate posting.
- Process and reconcile Check, ACH and Lock Box payments.
- Proactively follow up on overdue accounts via email, phone, or customer portals.
- Negotiate payment arrangements with customers when necessary.
- Escalate unresolved accounts to management or collections agencies.
- Reconcile customer accounts to resolve discrepancies.
- Investigate and resolve billing disputes or misapplied payments.
- Ensure compliance with company policies and applicable accounting regulations.
- Maintain accurate and organized records of all customer interactions and financial transactions.
- Responsible for following company GMP and Safety guidelines and SOP’s
- Any other tasks or projects may be assigned by the Supervisor or Manager.
- Other duties as assigned.
Requirements:
- Bachelor’s degree in Accounting, Finance or related field (preferred)
- Minimum 2 – 3 years of accounts receivable experience or similar role.
- Excellent verbal and written communication skills.
- Ability to work independently and in a fast-paced environment.
- Ability to anticipate work needs and interact professionally with customers.
- Excellent organizational skills and attention to detail.
- Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook), especially Excel.
- Proficient in Accounting software programs.
- Strong analytical and excellent problem-solving skills.
Education and Experience:
- Bachelor’s degree in Accounting, Finance or related field (preferred)
- High School Diploma or general education diploma (GED) recommended.
- Minimum 2 – 3 years of accounts receivable experience or similar role.
- Willingness to work overtime, if needed.
Abilities and Skills:
- Excellent verbal and written communication skills that are necessary to work in a customer-focused working environment.
- Good organization and business administration skills, attention to detail, and willingness to improve, learn and adapt in accordance with the modern practice methods are some of the other required skills.
- Manage time effectively, as they may need to handle multiple functions and meet deadlines consistently.
- Function independently with minimal supervision and should be self-motivated.
- Must be able to work in a fast-paced environment
- Must be able to work in a team as well as independently
- Analytical and problem-solving skills.
- Strong commitment to company goals and values.
- Friendly and positive attitude.
Benefits:
- Insurance coverage (Medical, Dental & Vision)
- 401(k) with employer match (100% of first 3% and 50% of 4-5%)
- Paid holidays (10 days) and generous paid time-off.
- Paid Long-term Disability
- Paid Life Insurance
- Voluntary Supplemental Insurance such as: Additional Life Insurance, Accidental Death & Dismemberment, among others.
Spice World, LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex, sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.