What are the responsibilities and job description for the Bellman Attendant position at SPI MANAGEMENT CO DBA ISLA GRAND BEACH RESORT?
- Greet guests warmly upon arrival and departure.
- Assist guests with luggage during check-in and check-out.
- Escort guests to their rooms and explain room features and hotel amenities.
- Provide information regarding hotel services, local attractions, restaurants, and transportation.
- Maintain cleanliness and organization of the lobby, bell stand, and luggage storage areas.
- Respond promptly to guest requests and assist with special accommodations when needed.
- Coordinate with Front Desk and Housekeeping departments to ensure guest satisfaction.
- Safely store and retrieve guest luggage as requested.
- Assist with deliveries, packages, and guest messages.
- Maintain professional appearance and conduct at all times.
- Follow hotel safety, security, and guest service standards.