Service & Logistics Coordinator - Medical Devices

We are looking for a Service Coordinator with medical device industry experience to support our service operations. This role plays a key part in ensuring smooth product return processes, accurate documentation, and professional communication with clients and internal teams.

You will manage the full service lifecycle of returned medical devices from intake to shipment back to the customer while working closely with repair technicians, logistics and quality teams.

Key Responsibilities

Service Processing and Logistics:

- Receive incoming medical devices, unbox, and assist with decontamination procedures.

- Create and update Service Records and Complaint Files in SAP.

- Coordinate with the service repair team to ensure products are prioritized, processed and returned on time.

- Assist with packaging and shipping repaired products.

Administrative and Quality Documentation:

- Maintain accurate digital and physical service records throughout the day.

- Support costing, invoicing and quotation processes.

- Assist with DHR (Device History Record) scanning and archiving.

- Prepare and send the weekly Packaging Material Demand Report.

Client Communication:

- Serve as a point of contact for customers.

- Send service updates by email and respond to product or service-related questions in a professional manner.

Requirements

- 2 to 4 years of administrative or service coordination experience.

- Experience working in a medical device, biotech or other regulated manufacturing environment is required.

- Knowledge of SAP, Max or Virje is a plus.

- Strong computer skills and attention to detail.

- Excellent written communication skills for client-facing emails.

- Ability to lift up to 35 pounds as needed.

Work Schedule

- Monday to Friday

- 8 AM to 5 PM (some flexibility)

Why Join Us

- Collaborative team environment.

- Opportunity to work within an FDA-regulated industry.

- Make a direct impact on patient safety and customer satisfaction.