What are the responsibilities and job description for the Application Support Rep (Req. English) position at Spheric?
Sharper MMS is a leading provider of marina management software designed to simplify operations for marina owners and operators. We are committed to delivering user-friendly technology solutions that enhance the efficiency of marina businesses. Our team collaborates in a remote environment, focusing on responsive customer support and continuous product improvement.
Job Responsibilities
Job Responsibilities
- Provide timely and effective technical support to customers using Sharper Marina Management Software.
- Assist marina owners and operators with troubleshooting issues related to accounting and financial reporting within the software.
- Translate complex technical concepts into clear, understandable solutions for non-technical users.
- Document and track customer issues and resolutions using support ticketing systems.
- Collaborate with product and development teams to identify and escalate recurring problems.
- Maintain up-to-date knowledge of product features, updates, and accounting principles relevant to the application.
- Demonstrate patience and strong interpersonal skills to build rapport and trust with customers.
- High School Diploma or equivalent.
- 1-2 years of experience in application software support in a customer-facing role.
- Familiarity with accounting concepts and financial reporting.
- Strong problem-solving abilities and technical communication skills.
- Previous experience supporting marina or hospitality management software.
- Additional training or certification in accounting or customer support.
- Ability to work independently in a fully remote environment.
- Proficiency with support ticketing systems (JIRA) and CRM software (Hubspot).