Account Manager

Brief Description

Position summary:

The Landscape Maintenance Account Manager has day to day operational field management responsibility and authority over an assigned portfolio in supplying landscape maintenance services to industrial, HOA and commercial clients. This role includes production / operations responsibilities.

The Account Manager runs between 1M to 3M in annual volume, with managerial responsibility over production staff.

This Account Manager requires extensive landscape maintenance industry experience.

The position requires complete horticultural knowledge, best practices of landscape maintenance for South Florida, sales experience, maintenance pricing knowledge, and strong people management skills, Excel, Word, Database use as well as other technology platforms such as CRM and proposal databases.

Tasks

• Provide workers with assistance in performing duties as necessary to meet deadlines.
• Establish and enforce operating procedures and work standards that will ensure adequate performance and personnel safety.
• Recommend changes in working conditions or equipment use to increase crew efficiency.
• Inspect completed work to ensure conformance to specifications, standards, and contract requirements.
• Order the performance of corrective work when problems occur and recommend procedural changes to avoid such problems.
• Confer with other Account Managers, Production Managers and Supervisors to coordinate work activities with those of other departments or units.
  
  

Skills

• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Speaking - Talking to others to convey information effectively.
• Time Management - Managing one's own time and the time of others.
• New Business and Market Development/Penetration - The Account Manager must engage in new business and grow the branch with an entrepreneurial spirit and vision. We are looking for results. The growth potential in this region is unlimited. Results oriented. Ability to develop and deliver persuasive and effective presentations.
• Leadership - By every action and inaction, lead and mentor every person as a collective team with best business practices, integrity, ethics, accountability, high performance, growth, profitability and in an entrepreneurial spirit. Share your passion for growing and serving an underserved market with quality, customer satisfaction, efficient operations and results.
• Operations/Processes - Manage resources in a cost effective manner, maximize operational efficiencies, improve processes and build a high growth organization while promoting revenue growth and profitability. Proven track record of achieving and exceeding established business goals, executing plans, implementing key performance metrics, problem solving, decision making, and strong business acumen.
• Financial - Manage financial aspects from the top line to the gross margin line by managing job costs as it relates to labor and material use within assigned budgets and all costs. Must be able to prepare and present reports and proposals. The Account Manager must adhere to strategic and tactical plans.
• Customer Service - Embrace passion, service and mission of the company. Maintain excellent customer satisfaction and retention of our customers while developing new business. Strong conflict resolution and negotiation skills are a must.
  
  

Attributes

Spanish & Creole are strongly preferred.

• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
• Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• Multilimb Coordination - The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.
  
  

Experience And Education

• At least three (2) years of experience as a commercial landscape maintenance account manager and a proven track record of success in all aspects of account management including operations, management of people and resources, and operations.
• A four year degree relating to landscape is preferred.
• A proven track record of success in growing a branch, sales and new business development.
• Demonstrated achievement of results.
  
  

Physical Requirements

• Working outdoors in all weather conditions; able to lift up to 50 pounds; The Noise level is, at times moderate to loud.
  
  

Summary

• Benefits
  
  

Training and on-going support and mentorship

Get paid weekly!

401k with match

Medical, Dental & Vision

PTO and Holidays