Account Manager

Access Medical Laboratories is the nation’s premier specialty diagnostic laboratory. We offer a broad menu of testing from blood, saliva and urine samples. Tests are performed at our 25,000 square -foot ultra - automated facility in Jupiter Florida. By providing blood testing within 24hrs we are able to deliver the most up to date information with speed, mobility, and convenience.

Company culture is the foundation of Access Medical Laboratories. We continue to attract mission-driven and goal-oriented professionals to our organization, where each individual and team is recognized for their accomplishments. We place a significant amount of value on teamwork and mentorship, enabling each individual to consistently grow and develop. At Access, each team member has a sense of belonging, family and community. We enjoy coming to work every day to an environment where people feel empowered, understanding that each team member plays a significant role in providing peace of mind to patients nationally.

Job Summary:

An Account Manager at Access Medical Laboratories responsibilities would include maintaining and fostering relationships with current clients. Assisting clients with their day-to-day needs, as well as serving as a liaison between client and multiple departments within the company.

Responsibilities:

• Build and maintain strong, long-lasting client relationships by understanding their needs and objectives
• Serve as the main point of contact for client inquiries, concerns, and escalations
• Communicate regularly with clients to provide updates, gather feedback, and address any issues via phone and email
• Collaborate with internal teams, such as Sales, Billing, and other areas in Operations, to ensure client needs are met
• Proactively identify and resolve any issues or challenges that arise during the course of the client relationship
• Ensure overall client satisfaction and efficiency of accounts
• Strong phone contact handling skills and active listening
• Additional tasks may be assigned at any time by the supervisor

Skills & Qualifications:

• High School Diploma is required
• 1 years of Account management experience
• 3 years of Customer Service Experience
• Proficient in CRM and Microsoft Office Suite
• Strong communication skills
• Proven ability to consistently and positively contribute in a fast-paced environment
• Excellent problem-solving abilities
• Strong phone and email etiquette

Compensation:

• Base Salary (dependent on experience) $50-$55K
• Monthly Bonuses
• Opportunity to participate in weekly, monthly and yearly incentives

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person