Move Coordinator - Moving Services

Move Coordinator – Moving Services
Location: Richland, WA
Company: Speedy Movers

Position Overview
The Move Coordinator supports the daily operations of Speedy Movers by managing customer intake, scheduling, and administrative coordination across residential moves, mobile storage (FlexBox), and commercial moving projects. This role serves as a central point of coordination between sales and operations, ensuring that all jobs are accurately set up, properly documented, and ready for execution. The Move Coordinator plays a key role in maintaining an organized schedule, clean CRM data, and clear communication across teams. This is a hands-on, execution-focused role that requires strong organization, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities

Customer Intake & Scheduling

• Answer incoming calls and respond to customer inquiries
• Schedule in-home and virtual moving estimates
• Collect and enter customer and job information into CRM
• Provide basic guidance on services and next steps
• Maintain an accurate and organized estimate and job schedule

Job Setup & CRM Management

• Create and maintain accurate job records in CRM (Zoho or similar)
• Ensure all required job details are complete and properly documented
• Maintain data accuracy and organization across all active jobs
• Run basic reports related to scheduling and job flow
• Identify and correct missing or inconsistent information

Scheduling & Calendar Coordination

• Book jobs into the schedule based on availability and job details
• Assist in identifying scheduling opportunities to improve efficiency (e.g., filling gaps, grouping jobs)
• Maintain a clean, organized, and up-to-date calendar
• Coordinate with sales and operations to ensure scheduling accuracy

Note: Final scheduling decisions, crew assignments, and route planning are managed by Operations.

Service Coordination (Residential, FlexBox, and Commercial)

• Support coordination across residential moves, mobile storage (FlexBox), and commercial/FF&E projects
• Maintain accurate timelines, job details, and service notes
• Assist in tracking job status and ensuring readiness for operations
• Support communication between internal teams and customers as needed

FlexBox (Mobile Storage) Coordination

• Set up and track container rentals, deliveries, relocations, and retrievals
• Maintain accurate records of container usage and job status
• Coordinate scheduling and communication related to FlexBox services
• Ensure all relevant job details are documented for operations

Administrative Coordination

• Maintain organized digital records, contracts, and job documentation
• Support communication and coordination between sales and operations
• Assist with general administrative needs for the Movers team

Office Support (Movers Division)

• Manage office supplies related to moving operations
• Coordinate basic office needs to support day-to-day activities
• Help maintain an organized and functional office environment

Qualifications

• 2 years of administrative, coordination, or scheduling experience
• Strong organizational and multitasking skills
• Clear and professional communication (phone and written)
• Comfortable using computers, CRM systems, and basic reporting tools
• Ability to manage multiple priorities in a fast-paced environment

Preferred:

• Experience in moving, logistics, or service-based business
• Experience with scheduling or customer intake
• Familiarity with CRM systems (Zoho or similar)

What Success Looks Like

• Calls and inquiries are handled promptly and professionally
• Estimate appointments and jobs are scheduled accurately and efficiently
• CRM data is clean, complete, and reliable
• Jobs are properly set up and ready for operations with minimal errors
• Communication between sales and operations is clear and consistent
• The schedule is organized and supports efficient daily operations

Compensation

• Hourly: $23 – $26 per hour (based on experience)
• Full-time position

Work Environment

• Office-based role within a fast-paced moving and logistics operation
• Frequent communication with customers, sales team, and operations staff
• Requires the ability to manage multiple tasks and shifting priorities throughout the day