Customer Support Service Expert

SUMMARYThis senior-level service role combines hands-on technical expertise with regional leadership responsibility. The position serves as the primary service and customer support contact for a defined region, balancing field-based service work with oversight, coordination, and performance management of service operations. The role plays a critical part in maintaining customer satisfaction, driving service quality, and ensuring efficient response and resolution across complex CNC environments.RESPONSIBILITIESServe as the main regional service contact, coordinating incoming service requests and assigning work to field personnel.Provide advanced technical support and troubleshooting for CNC equipment involving mechanical, electrical, pneumatic, hydraulic, and PLC systems.Support and mentor service engineers through field assistance, technical guidance, and localized training initiatives.Oversee open service issues, ensuring timely resolution, proper documentation, and customer communication.Prepare service estimates, manage service reports, and support billing and quality documentation processes.Conduct performance feedback activities, participate in interviews, and assist with ongoing training and development planning.Support machine installations, inspections, shipping coordination, and showroom equipment activities as needed.Perform regular safety and compliance audits related to service and facility operations.QUALIFICATIONSBachelor’s degree required.Five to seven or more years of progressive service engineering experience with exposure to leadership or regional responsibility.Strong working knowledge of CNC systems, including mechanical, electrical, pneumatic, hydraulic, PLC, and programming fundamentals.Demonstrated ability to manage multiple priorities in fast-paced, field-driven environments.Proven customer-facing communication skills with a professional, solutions-focused approach.Strong organizational skills with attention to detail and follow-through.Proficiency with standard business software; experience with ERP or CRM systems is a plus.BENEFITSCompetitive base compensation with performance-based bonus opportunities.High-visibility regional leadership role with strong ownership and decision-making impact.Blend of hands-on technical work and leadership responsibilities for continued skill growth.Opportunity to work directly with customers and advanced CNC technologies.Comprehensive benefits package supporting long-term career stability.Company DescriptionWith over thirty-five years of Recruiting, Staffing and HR Consulting experience providing nationwide service to many of the largest organizations in the country, Spectrum has achieved a level of experience and expertise that benefits our clients, candidates and contractors. Through an in depth analysis of our client’s organization, we develop an understanding of the skills and experience required for the successful candidate or contractor. EXPERTISE: Our Staffing Consultants are specialists in Human Resources, Scientific/Medical Device, Engineering, Insurance and Business Operations placement. STAFFING OPTIONS: Spectrum offers a number of staffing options including, Direct Hire, Contract, Temp, Retained Search, Recruiting Process Outsourcing (RPO) and Pay-Rolling (Payroll Transfer).CANDIDATE COMMITMENT: Spectrum is committed to working with the top candidates and contractors in the country and developing a working relationship with them to secure the career opportunities that will match their skills, experience and personal aspirations.OPEN POSITIONS:To apply online for our career opportunities go to our job board. www.spectrumstaffingusa.comSPECIALTIES: Areas of specialization include: Human Resources, Scientific/Medical Device, Engineering, Insurance and Business Operations placement.

Salary : $140,000 - $160,000