Customer Service Representative

SUMMARYThis full-time Customer Service Representative role supports daily production and customer needs within a reconditioning and manufacturing environment. The position plays a key role in coordinating customer orders, processing production documentation, and ensuring smooth communication between customers, sales, and operational teams. This role offers hands-on exposure to manufacturing operations, customer interaction, and cross-functional collaboration.RESPONSIBILITIESServe as a primary point of contact for customers by responding to calls, emails, and written inquiries regarding pricing, lead times, order status, and product questions.Create, enter, and maintain customer purchase orders, sales orders, and production orders while ensuring data accuracy within internal systems.Prepare quotes, confirmations, and order updates while supporting sales initiatives, expediting requests, and customer follow-ups.Process reconditioning documentation including routing, sorting, output tracking, and preparation of production paperwork with required instructions.Coordinate order flow and priorities with production teams and leadership to meet customer delivery expectations.Support shipping and order completion activities by reconciling quantities, closing orders, preparing delivery paperwork, and maintaining organized records.Receive, unpack, sort, and identify incoming customer tools and materials for processing.Assist with account maintenance, system updates, inspections, returns, credits, and data corrections as directed.Provide administrative and operational support to leadership to ensure daily production and customer service goals are met.Develop and maintain working knowledge of products, services, and reconditioning capabilities. QUALIFICATIONSPrevious experience in customer service, order processing, or administrative support within a manufacturing or industrial environment preferred.Strong communication skills with the ability to professionally interact with customers and internal teams.High attention to detail and accuracy when managing orders, documentation, and system data.Ability to prioritize tasks, manage multiple requests, and work effectively in a fast-paced environment.Proficiency with basic computer systems and order management or ERP platforms is a plus. BENEFITSFull-time, day-shift schedule (7am-3:30pm) providing work-life balance.Opportunity to gain experience in manufacturing operations and production coordination.Collaborative team environment with exposure to multiple departments.Stable role within an established organization offering long-term growth potential.Hands-on involvement in processes that directly impact customer satisfaction and operational success.Company DescriptionWith over thirty-five years of Recruiting, Staffing and HR Consulting experience providing nationwide service to many of the largest organizations in the country, Spectrum has achieved a level of experience and expertise that benefits our clients, candidates and contractors. Through an in depth analysis of our client’s organization, we develop an understanding of the skills and experience required for the successful candidate or contractor. EXPERTISE: Our Staffing Consultants are specialists in Human Resources, Scientific/Medical Device, Engineering, Insurance and Business Operations placement. STAFFING OPTIONS: Spectrum offers a number of staffing options including, Direct Hire, Contract, Temp, Retained Search, Recruiting Process Outsourcing (RPO) and Pay-Rolling (Payroll Transfer).CANDIDATE COMMITMENT: Spectrum is committed to working with the top candidates and contractors in the country and developing a working relationship with them to secure the career opportunities that will match their skills, experience and personal aspirations.OPEN POSITIONS:To apply online for our career opportunities go to our job board. www.spectrumstaffingusa.comSPECIALTIES: Areas of specialization include: Human Resources, Scientific/Medical Device, Engineering, Insurance and Business Operations placement.

Salary : $19 - $20