Human Resources Director

Organization Overview:

Spectrum Medical Care Center (SMCC) is a non-profit healthcare organization based in Phoenix, Arizona, providing holistic, stigma-free care to all, with a long standing and intentional focus on the LGBTQ and HIV communities.

As one of the Arizona’s most trusted providers of culturally competent, gender-affirming, and inclusive care, SMCC offers a safe environment for primary, preventive, and specialty health services. We are especially known for our services related to HIV, HCV, and STI care, and our leadership in advancing health equity in Arizona.

A strong personal connection to the LGBTQIA2S community whether through lived experience or deep community engagement is considered a vital asset for all leadership roles at Spectrum.

Position Overview

The Director of Human Resources serves as Spectrum's senior HR executive, with responsibility for developing and implementing comprehensive human resources strategies that support the organization's mission, foster an inclusive workplace culture, and ensure compliance with all applicable employment laws and regulations. This role provides strategic oversight of all HR functions for our team of approximately 50 staff members, ensuring alignment with the organization's values of equity, inclusion, and community-responsive care.

Working in close collaboration with executive leadership, the Director of HR plays a key role in building and maintaining the people infrastructure that supports Spectrum's primary care, gender affirming care, and sexual health services. This role requires a collaborative and mission-aligned leader who can build strong working relationships with the Chief Executive Officer, Chief Financial Officer, Chief Operating Officer, and Medical Director, while fostering trust and accountability across all departments.

The Director of HR is responsible for creating and maintaining an organizational culture that prioritizes belonging, professional development, and high-quality patient care. This position represents the highest level of HR leadership at Spectrum and is accountable for maintaining integrity, transparency, and legal compliance in all people-related functions. The Director is expected to uphold and advance the organization's values while serving as a strategic partner to leadership in fulfilling Spectrum's mission of equitable, whole person healthcare.

Key Responsibilities

Talent Acquisition and Onboarding

• Lead comprehensive recruitment and hiring processes, ensuring diverse candidate pools and equitable selection practices aligned with Spectrum's mission and values
• Develop and implement innovative recruitment strategies to attract top talent, particularly candidates with cultural competence in LGBTQIA2S healthcare
• Design and oversee comprehensive onboarding programs that integrate new hires into Spectrum's culture and mission-driven approach to care
• Partner with department leaders to forecast staffing needs and develop succession planning strategies
• Ensure all hiring practices comply with equal opportunity employment laws and reflect best practices in inclusive recruitment

Employee Relations and Culture Development

• Foster a positive, inclusive workplace culture that supports employee engagement, retention, and professional satisfaction
• Serve as a trusted advisor and mediator for employee relations issues, ensuring fair and timely resolution of workplace concerns
• Develop and implement policies and procedures that promote equity, inclusion, and psychological safety for all team members
• Lead organizational culture initiatives that strengthen team cohesion and alignment with Spectrum's mission and values
• Conduct regular employee engagement surveys and implement action plans based on feedback

Performance Management and Professional Development

• Design and oversee performance management systems that support employee growth, accountability, and organizational effectiveness
• Collaborate with leadership to establish clear performance expectations and professional development pathways
• Implement mentoring, coaching, and training programs that enhance clinical and administrative competencies
• Support career advancement opportunities and internal mobility to retain top talent
• Ensure performance management practices are fair, consistent, and legally compliant

Compensation and Benefits Administration

• Develop and maintain competitive compensation structures that attract and retain qualified staff while supporting organizational sustainability
• Oversee benefits administration, including health insurance, retirement plans, paid time off, and other employee benefits
• Conduct regular market analysis to ensure compensation remains competitive within the nonprofit healthcare sector
• Partner with the CFO to manage payroll processes and ensure accurate, timely compensation
• Design and implement recognition programs that celebrate employee contributions and achievements

HR Systems and Compliance

• Maintain and optimize HR information systems to ensure accurate record-keeping and efficient HR processes
• Ensure compliance with all federal, state, and local employment laws, including healthcare-specific regulations
• Develop and maintain employee handbooks, policies, and procedures that reflect current legal requirements and best practices
• Manage workers' compensation, unemployment claims, and other employment-related administrative functions
• Coordinate with legal counsel on employment-related matters as needed

Strategic Planning and Leadership

• Participate as an active member of the executive leadership team, contributing to organizational strategy and ensuring HR planning aligns with growth goals and service delivery objectives
• Provide strategic HR guidance that supports organizational resilience, staff retention, and clinical excellence
• Lead initiatives that advance diversity, equity, inclusion, and belonging throughout the organization
• Collaborate with other senior leaders to develop and implement strategies that support Spectrum's mission and goals
• Provide updates to leadership and Board of Directors on HR metrics, workforce trends, and organizational culture initiatives

Qualifications

Required:

• Bachelor's degree in Human Resources, Business Administration, Psychology, or related field
• At least 5 years of progressive experience in human resources leadership, with experience in healthcare or nonprofit environments strongly preferred
• Proven track record of successful HR management, including experience developing HR strategies, managing employee relations, and ensuring compliance
• Strong leadership and management skills, with experience building positive workplace cultures
• Excellent analytical, problem-solving, and decision-making skills
• Strong communication and interpersonal skills, with the ability to work effectively with diverse teams and stakeholders
• Demonstrated commitment to Spectrum's mission, including comfort and fluency working in a healthcare environment that centers the needs of the LGBTQ community
• Knowledge of federal and state employment laws and HR best practices
• Experience with HRIS systems and HR technology platforms

Preferred:

• Master's degree in Human Resources, Business Administration, or related field
• Professional HR certification (PHR, SPHR, SHRM-CP, SHRM-SCP)
• Experience in culturally competent healthcare environments
• Background in diversity, equity, and inclusion initiatives

Essential Qualities:

• A collaborative and inclusive leadership style, with the ability to foster trust and accountability across departments
• Passionate interest in mentoring others and working as a team, with a very high degree of comfort working with diversity in a supportive and non-judgmental manner
• High emotional intelligence and demonstrated ability to navigate sensitive workplace situations
• Commitment to continuous learning and staying current with HR trends and best practices
• Ability to maintain confidentiality and handle sensitive information with discretion