Operations Coordinator - Temp to Perm

About Us:

Spectrum Killian Dental Lab Alliance (SKDLA) is a nationally recognized leader in restorative dentistry, passionate about helping people smile with confidence. We partner with dental professionals across the country to deliver world-class restorations, advanced dental equipment, and trusted services that make a difference for patients every day.

At SKDLA, we combine craftsmanship, cutting-edge technology, and a deep commitment to quality to create beautiful, lasting results. More than just a dental lab, we are driven by the belief that every restoration represents a person’s confidence, comfort, and well-being - and that’s a responsibility we take to heart.

Our operations are centered around two advanced Centers of Excellence located in Orange County and Los Angeles. This collaborative environment allows our skilled technicians to innovate, mentor one another, and consistently deliver outstanding results.

Overview:

As SKDLA continues to grow, we are looking for an Operations Coordinator to play a pivotal role in supporting production flow and customer experience. This position sits at the intersection of customer communication and operational execution, ensuring cases progress efficiently through each stage of production. Serving as a primary point of coordination for assigned workflows and accounts, the Operations Coordinator proactively manages case holds, coordinates updates, and collaborates closely with business development and production teams to keep work moving without disruption.

You will act as a key liaison between doctors, sales, and internal operations—ensuring visibility, accountability, and timely resolution across the full case lifecycle. Familiarity with dental lab workflows is important, and exposure to dental implants is considered a strong plus.

What You'll Be Responsible For:

• Serve as the primary contact for day-to-day inbound and outbound customer service calls and emails within your assigned Business Unit.
• Communicate clearly and professionally with dental offices regarding case status, timelines, delays, and expedited requests, including implant-related cases as applicable.
• Maintain detailed, accurate notes in the lab software system to ensure transparency and alignment across teams.
• Actively manage and resolve case holds at all stages, coordinating with internal teams to remove barriers and return cases to production.
• Reschedule cases within the lab software system and proactively notify accounts of updated delivery dates.
• Monitor overall workflow to ensure no case sits idle or is delayed unnecessarily.
• Partner closely with the Business Development Manager (BDM) and Business Development Specialist (BDS), keeping them informed through clear documentation and timely communication.
• Log and coordinate all internal remakes, ensuring updates and revised timelines are communicated back to doctors.
• Approve digital designs as required, ensuring accuracy and readiness for production, including implant-supported restorations when applicable.

Who We’re Looking For:

• Experience working in an operations, case coordination, or customer-facing role within a dental lab, healthcare, or contract manufacturing environment preferred.
• Knowledge of dental implants, including terminology and workflows, is a strong plus but not required.
• High school diploma or equivalent required; additional education or certifications in customer service, operations, or a related field preferred.
• Proven customer service experience with a professional, solutions-oriented approach.
• Strong written and verbal communication skills with the ability to manage sensitive timelines and expectations.
• Exceptional organizational and time management skills, with the ability to juggle multiple priorities in a fast-paced environment.
• Comfort working in production-driven settings where accuracy, urgency, and follow-through matter.
• Proficiency with ABS or similar case management / lab software systems a plus.

Why SKDLA?

• Inclusive Environment: We value diversity and are committed to creating a welcoming workplace for individuals of all backgrounds.
• Career Growth: Spectrum Killian is growing rapidly, offering new opportunities to advance within the company and across promoting internal mobility.
• Compensation and Benefits: We provide competitive pay and upon conversion to full-time status, employees are eligible to enroll in comprehensive medical, dental, and vision insurance plans.
• 401K: Full-time employees are also eligible to participate in the company’s 401(k) plan with an employer match.

Spectrum Killian Dental Lab Alliance is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, disability status, or any other protected characteristic under applicable law.

The anticipated hourly pay range for this role is $24-$30. Final compensation will be individually assessed and may differ based on a variety of factors such as your experience, qualifications, education, skill set, certifications, and other relevant considerations.

Become part of Spectrum Killian Dental Lab Alliance, a trusted leader in restorative and esthetic dentistry. Work alongside skilled technicians in state-of-the-art facilities to deliver high-quality dental solutions that make a lasting impact. If you're driven by innovation, quality, and continuous growth, we invite you to apply and contribute to the future of dental care!