Direct Support Provider - Children Services

GENERAL SCOPE OF WORK

The Direct Support Provider, under professional supervision, delivers life skills training and support services to clients based on individualized treatment plans. Responsibilities include participating in client staffing, implementing skill-building activities, coordinating with case management, and maintaining accurate documentation of client progress.

The Crisis Response Behavioral Health Worker is additionally qualified as a Behavioral Health Technician (BHT) and is trained to conduct crisis assessments, provide interventions, and support individuals in acute situations.

EDUCATION AND EXPERIENCE

Level I:

• Associate's Degree; OR

• High School Diploma/GED with 6 weeks of behavioral health experience; OR

• 6 weeks of continuous on-site supervision by a qualified behavioral health professional (with at least 6 months of experience)

Level II:

• Bachelor's Degree in a behavioral health field; OR

• Bachelor's Degree in any field with 1 year of behavioral health experience; OR

• High School Diploma/GED with a combination of education and experience totaling 4 years

Relevant coursework may include human behavior, family systems, counseling theory, and substance abuse.

POSITION ACCOUNTABILITIES

• Follow all agency policies, confidentiality standards, and regulatory requirements

• Provide excellent customer service at all times

• Maintain compliance with federal, state, and accreditation standards (including Joint Commission)

• Deliver culturally competent care to diverse populations

• Facilitate individual and group life skills training

• Support case management activities and client care needs

• Assist with personal care and transportation as needed

• Participate in client staffing and interdisciplinary collaboration

• Maintain accurate and timely documentation

• Meet clinical productivity standards

• Stay current with evidence-based practices

• Conduct self professionally and ethically

• Participate in training, supervision, and performance improvement activities

• Attend required meetings and trainings

• Assist with medication processes within scope

• Maintain a valid Arizona driver's license and clean driving record

• Perform other duties as assigned

ADDITIONAL RESPONSIBILITIES

Residential Setting:

• Assist with UA testing (within scope)

• Support recovery-based activities and programming

• Participate in daily living tasks with clients (cooking, cleaning, etc.)

Crisis Response:

• Respond to community-based crisis situations

• Conduct crisis assessments under supervision

• Provide crisis intervention and safety planning

• Coordinate higher levels of care, including inpatient placement

• Complete all required crisis documentation and communication

CORE COMPETENCIES

• Understanding of adult life cycle and development

• Knowledge of Family Systems Theory

• Awareness of behavioral health conditions and symptoms

• Basic understanding of psychotropic medications

• Knowledge of substance use and treatment approaches

• Ability to identify and respond to crisis situations

• Ability to implement treatment plans effectively

• Knowledge of community resources and referrals

• Skills in teaching independent living and life skills

• Ability to plan and facilitate therapeutic activities

Additional (Residential):

• Knowledge of addiction and recovery processes

• Understanding of UA testing procedures

Additional (Crisis Response):

• Basic knowledge of DSM-5

• Ability to conduct clinical assessments and crisis interventions

BASIC JOB REQUIREMENTS

Employees must be able to:

• Sit, stand, and move throughout the workday

• Occasionally lift up to 15 pounds

• Communicate effectively in English (spoken and written)

• Use basic computer systems

• Work under pressure and time constraints

• Manage multiple priorities, including emergency situations

Additional requirements:

• Must be at least 18 years old

• Must obtain a Level 1 Fingerprint Clearance Card

• Must maintain current CPR/First Aid certification (or obtain upon hire)

Reasonable accommodations are available through Human Resources.

CONFIDENTIALITY

All employees must maintain strict confidentiality regarding client and organizational information in accordance with federal laws and internal policies. Information may only be shared on a need-to-know basis with proper authorization.