IT Systems Specialist II

POSITION SUMMARY - ON-SITE POSITION ONLY

The IT Systems Specialist II provides high-quality Tier II technical support across Spectrum’s environment, focusing on incident triage, issue resolution, user and device administration, endpoint lifecycle management, and proactive system monitoring. The position plays a key role in delivering a reliable, secure, and positive technology experience for end users while adhering to established IT, security, and compliance standards.

ESSENTIAL FUNCTIONS

1. Provide end User Support & Service Delivery
2. Provide outstanding customer service and a positive support experience by interfacing directly with Spectrum employees on issues, communicating in a clear, concise manner
3. Collaborate closely with IT colleagues, technical teams, and business partners to resolve issues and improve services.
4. Provide technical support for workstations, peripherals, printers, mobile devices, and approved business applications across all tiers (I, II, II)
5. Provide remote software installation, configuration, and troubleshooting support.
6. Serve as an escalation point for third-party service desks and vendors.
7. Create, maintain, and decommission user accounts and access in accordance with documented procedures and security policies.
8. Administer remote connectivity tools following approved access and auditing standards.
9. Manage printer drivers, print queues, and related troubleshooting activities.
10. Provide Systems, Accounts & Endpoint Management
11. Provide Asset, Software & Change Management
12. Ensure accurate asset tracking and lifecycle documentation.
13. Develop, update, and maintain knowledge base articles, “how-to” guides, and technical procedures.
14. Provide one-on-one technology onboarding and training for new staff.
15. Ensure all endpoint and user activities comply with security, HIPAA, and organizational policies.

• Participate in process improvement initiatives and contribute ideas that enhance efficiency, reliability, and user satisfaction.
• Perform workstation provisioning, OS imaging, deployment, and lifecycle management.
• Administer iOS and other mobile device management platforms.
• Attends meetings as assigned and participates in educational activities to keep skills up to date
• Demonstrates professionalism at all times
• Displays cooperative behavior and interacts positively and effectively with others to promote a team environment
• Maintain confidentiality and professionalism at all times and proactively identify and report operational security.
• Is proactive in identifying, reporting and participating in the resolution of any potential or safety issue
• Performs other duties necessary to maintain the overall efficiency and continuity of the dept

• Associate’s or Bachelor’s degree preferred, or equivalent combination of education and 3–5 years of experience in healthcare IT or managed services environments.
• Experience and ability to thrive in a fast-paced, team oriented, customer service environment
• Strong experience supporting Windows operating systems and Microsoft 365.
• Working knowledge of Active Directory and Exchange environments.
• Experience with printer management, drivers, and queue configuration.
• Solid understanding of desktop and laptop hardware (Dell, HP, Apple).
• Strong written documentation skills with the ability to create clear technical procedures.
• CompTIA A certification (current) or equivalent experience.
• Exposure to basic Windows server administration preferred.
• Experience with mobile device management (MDM) platforms preferred.
• Familiarity with SQL or basic database concepts preferred
• Excellent customer service skills
• Highly effective communication and interpersonal skills with the ability to function as part of a team
• Valid driver’s license.
• Ability to maintain confidentiality

1. Travel to multiple service sites, as required.
2. Prolonged use of computers, keyboards, mice, and related peripherals.
3. Ability to lift and move computer equipment weighing up to 30–50 lbs.
4. Extended periods of standing, walking, bending, and reaching.
5. Work environment includes typical office and computer-related noise levels

• Health Insurance (80% company-paid)
• HSA Match (Company match $3,000 family plan / $1625 individual plan)
• Dental & Vision Insurance Plans
• 401(k) Match and Profit-Sharing Plan
• Life and Accidental Death and Dismemberment Insurance (Company paid)
• Long-term Disability Insurance (company-paid)
• Short-term Disability Insurance (company-paid)
• Generous paid time off
• Voluntary, Employee-Paid Benefits
• Medical Reimbursement Plan