Partner Account Manager

POSITION SUMMARY

The Partner Account Manager (PAM) is the primary outside-facing representative for Spectrum Custom Packaging, responsible for engaging with prospective and existing customers to drive revenue growth and support customer satisfaction. This role requires a proactive sales approach, as well as the ability to understand customer needs and coordinate with internal teams to deliver tailored solutions. As an outside sales representative, the PAM will manage inquiries, submit Requests for Quotes (RFQs) and Requests for CAD (RFCs), and present proposals to clients, ensuring smooth communication and a high level of service throughout the sales and project lifecycle. The ideal candidate will excel at identifying new business opportunities, building strong client relationships, and supporting long-term customer success.

ABOUT THE COMPANY

Spectrum Custom Packaging is a dynamic and innovative custom packaging manufacturer dedicated to assisting its customers in promoting and packaging their products with innovative, sustainable, and secure solutions. With a strong commitment to excellence and a passion for delivering exceptional products/services, we are poised for rapid growth and looking for talented team members.

OBJECTIVES

• Prospecting and Sales Growth: Identify and pursue new business opportunities through lead generation, networking, and outreach efforts. Qualify leads and conduct impactful sales presentations to introduce Spectrum’s offerings.
• Relationship Management: Build and maintain strong, long-term relationships with both new and existing customers, serving as the main point of contact for inquiries, order updates, and project information.
• Client Needs Analysis: Conduct needs assessments to understand client requirements and offer tailored product and service recommendations to support customer objectives.
• Proposal Development and Presentation: Prepare and deliver sales proposals, pricing estimates, and project outlines to customers and prospects, facilitating contract negotiations to close sales effectively.
• Coordination with Internal Teams: Submit and manage internal RFQs and RFCs in collaboration with the Project Manager (PM), production, and logistics teams to ensure accurate order processing and on-time delivery.
• Customer Satisfaction and Follow-Up: Conduct regular follow-ups with clients to ensure satisfaction, address any concerns, and provide support throughout the sales and project fulfillment process.
• Market Awareness and Strategic Sales Planning: Stay informed on industry trends, competitor activities, and market conditions to identify strategic sales opportunities and adjust approaches as needed.
• Sales Metrics and Performance Tracking: Provide regular sales forecasts and pipeline updates, analyze sales data, and identify opportunities to improve sales strategies and performance.
• Upselling and Cross-Selling: Monitor customer accounts to identify opportunities for re-orders, upselling, and cross-selling of additional products and services that meet evolving client needs.
• Event Representation: Attend trade shows, conferences, and industry events to represent Spectrum Custom Packaging, expand business contacts, and keep updated on market developments.
• CRM and Documentation Management: Ensure accurate and up-to-date documentation in the CRM system, including client details, orders, contracts, and correspondence.
• Continuous Development: Participate in ongoing sales training and development programs to enhance product knowledge, technical skills, and sales techniques.

COMPETENCIES

• Sales Expertise: Demonstrated ability to close sales, negotiate contracts, and build long-term customer relationships with a focus on customer satisfaction and retention.
• Effective Communication and Interpersonal Skills: Ability to engage effectively with customers, present proposals clearly, and foster trust in a professional and approachable manner.
• Analytical Skills for Needs Assessment: Strong active listening and analytical skills to assess client requirements accurately and recommend suitable solutions.
• Negotiation and Persuasion Abilities: Skilled in negotiating pricing, contract terms, and project scopes to meet customer needs while supporting company profitability.
• Time Management and Prioritization: Excellent organizational skills to manage multiple accounts and sales opportunities simultaneously in a fast-paced environment.
• Adaptability and Flexibility: Demonstrated ability to adjust sales approaches and adapt to changing customer needs, market conditions, and internal processes.
• Knowledge of Manufacturing and Packaging: Familiarity with manufacturing processes, materials, and industry trends to provide informed recommendations and address technical client questions.
• Proficiency in CRM Software: Experience with CRM systems and sales management tools for tracking customer interactions, sales data, and maintaining accurate client records.
• Problem-Solving and Resilience: Ability to address client issues with a calm, solution-focused approach, maintaining a positive attitude through challenges.
• Collaboration and Teamwork: Works well with internal departments to align on customer requirements and ensure seamless execution of orders and delivery.

EDUCATION AND EXPERIENCE

• Bachelor’s degree in Business, Marketing, or a related field is preferred.
• 2-5 years of experience in outside sales or account management, preferably in the manufacturing or packaging sectors.
• Proven track record of achieving or exceeding sales quotas and growing client accounts.
• Experience with CRM software and familiarity with project management tools is an asset.
• PHYSICAL REQUIREMENTS
• Ability to travel to client sites, trade shows, and other events as required (up to 50% of the time).
• Extended periods of sitting, working at a computer, and making phone calls.
• Occasional lifting and carrying of product samples or marketing materials (up to 25 lbs).
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

BENEFITS

• Competitive Salary and Benefits:  Atractive compensation packages, including health insurance, retirement plans and paid time off.
• Career Development Opportunities: Access to training programs, workshops, and mentorship initiatives that foster professional growth.
• Positive Work Environment: A supportive company culture that values teamwork, open communication, and employee well-being.
• Innovation and Technology: Opportunities to work with advanced packaging technologies and innovative processes that enhance job satisfaction and efficiency.
• Recognition and Rewards: Programs that acknowledge and reward exceptional performance, contributing to a motivated workforce.
• Strong Leadership Support: Access to experienced management that provides guidance and support, fostering confidence and growth.
• Networking Opportunities: Participation in industry events, trade shows, and conferences that help employees build connections and stay updated on industry trends.

COMMITMENT TO DIVERSITY

As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce Spectrum Custom Packaging recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates and partners.

If this position caught your eye, send us your resume! For best consideration, include the job title and source where you found this position in the subject line of your email to careers @speccp.com. Already a candidate? Please connect directly with your recruiter to discuss this opportunity.