What are the responsibilities and job description for the Customer Care agent position at spectris?
CUSTOMER CARE AGENT The role As a Customer Care Agent and valued member of our Global Customer Care Team, you will be the first point of contact for customers, delivering responsive, professional, and solution-oriented support. In this role, you will help create an exceptional customer experience by managing inquiries, qualifying requests, processing orders, maintaining strong customer relationships, and collaborating closely with internal teams to ensure timely and accurate service delivery. This is a fully remote, home office–based position offering the opportunity to work within a dynamic, collaborative, and internationally connected organization. You will engage with customers across a wide range of industries and regions while coordinating with global production facilities and cross-functional teams worldwide. Must be fluent in English as this role will support clients in the US Primary responsibilities As a Customer Care Agent, your duties will include: Processing and tracking orders from entry through fulfillment Supplying customers information on their orders and invoices Answering and managing incoming calls, emails and customer requests Communicating pricing and availability details Collaborating across departments and international locations to meet deadlines and service levels Performing general administrative tasks and supporting operational efficiency Assisting with miscellaneous tasks as needed to support business objectives Professional qualifications and personal skills Minimum two years of experience in a customer service role focused on customer satisfaction Excellent communication skills in English, both spoken and written Proficiency in IT tools including Microsoft® Office and CRM systems (Salesforce and SAP are a plus) Strong interpersonal and collaboration skills Self-motivated, task-oriented and adaptable to a dynamic environment Proven ability to multitask and thrive under pressure Driven by results and a passion for delivering excellent customer service We offer The job will provide you with an opportunity to further your career alongside some of the best and most passionate technology experts from around the world in a leading company within the test and measurement industry. You will be a strong contributor who collaborates closely with colleagues from various business functions all over the world. Freedom with responsibility is the framework for HBK’s employees. This allows for a good balance between work and family life and for constant development of professional and personal skills in an international and enjoyable working environment. One Company – HBK Hottinger Brüel & Kjaer (HBK) is a global leader in the fields of sensors, data acquisition, analytics and collaboration for various R&D, production and in-operation applications. Until the end of July 2020, the companies were known as Hottinger Baldwin Messtechnik GmbH (HBM) and Brüel & Kjær Sound & Vibration Measurement A/S respectively. HBK is part of Spectris Limited and employs around 3500 people worldwide. Our product eco system covers all layers from sensors, electronics, to software and collaboration. Our customers range from end users of the entire tool chain focusing on analytics and results in virtual testing, physical testing, and monitoring, to our OEM and system integrator partners and customers integrating our products into their own offering and solution. The product portfolio is as versatile and varied as our customer base covering many industries. We have engineering and production facilities in Germany, Denmark, UK, Portugal, USA and China and are represented in over 80 countries worldwide. We are proud to be one of the top three suppliers worldwide in our market segments served, thanks to our high-quality products and the commitment of our employees.